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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 247 Showing 4,921-4,940 of 18,776 reviews
  • Rated 5 out of 5 stars

    geek squad fast and efficent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what an awesome service.geek squad member set my equipment up fast and clean.fully explained how to operate my tv and blu-ray player.what a great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the way to go for precise insallation. Friendly and very respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that they forgot to give me my user Manuel, but I found it.They were so nice and helpful , they can connect anything from now on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived when expected and work completed. Professional too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer, I don’t remember his name, was very helpful, easy-going and kind to my 93 year old mother.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good pic tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ty it look good the pic and they install, and the worker was good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roland is a great asset to Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roland was tremendously helpful and knowledgeable. The best technician I have ever had from Geek Squad. He was super friendly and explained the steps while installing my TV, as well as walking me through the new remote navigating the channels. Linda

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe Brown who instaled our tv was just great. He was on time, extremely pleasant and well informed. Installed tv, cleaned area after installation and answered all questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Greatest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had several agents work with us, due to a manufacturing issue that caused the first TV to not turn off. Replacement part didn’t fix the issue, but the Geek Squad agent contacted BB and arranged for an another new TV. Jay took care of everything. Every interaction with the Geek Squad was fantastic!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed my big screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did exactly what i asked they were very professional , i would highly recommend the service it was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an Excellentj job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They unpacked and set up my Sony 950G TV quickly going through all the necessary steps to progam it to my tastes. They cleaned up and took away my CRT TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for a beginner of streaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who came were very professional and nice. The man who set up the TV in the living room explained everything to me and demonstrated everything which I needec

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and professional. Setup with out issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that came out not only hung the TV, but sat with my husband to discuss and show him all the bells and whistles of our new TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent tv installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and precise crew. Done quickly and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, easy, our “Geek” was Tony. Nice informativ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up 65” tv with sound bar. On time, efficient, informative, professional and personable. Was great with communicating when he would be arriving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    spectacular sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been looking for sound systems before purchasing the Samsung. Most of the other systems would have cost me in excess of $400 to $600. The Samsung delivers a superb sound for $250.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv excellent installation very professional. Very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Service is always competent, on time, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real Professionals!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected to 2 devices. The tv set is working very well. The picture quality is excellent! Job well done.

    I would recommend this to a friend