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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 248 Showing 4,941-4,960 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek Squad went above and beyond to be helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geek Squad removed heavy old TV and set up new Smart TV very quickly. Answered all our old school questions very patiently. Excellent service. Courteous and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guy was AWESOME!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time and were very courteous! The gentleman talked and explained as he unpacked and set up the TV. The only issue was that he did not tell me that I would need a special HDMI cord.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job,,good job, good job Great customer service installer’s fantastic

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Crystal TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a good job of getting my new Samsung Crystal tv and my existing components installed. The only thing that was not completed was the ability to turn the tv on and off with the cable remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Work By Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did excellent job of installing new TV, connecting all cables and ensuring it worked. Very neat in the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent explained operation and set up. Very well informed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great, like a military operation, in and out everything working perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The TV woks great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called in the Geek Squad to connect my TV to my new AV receiver and to update my universal remote. My agent, John L., did a great job of setting everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Live up to their reputation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad worked fast and efficiently. Friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent demonstrated exceptional professionalism and expertise while setting up the TV. He took the time to thoroughly explain all its features, ensuring I felt confident using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery & Geek Squad set-up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stanley arrived ON TIME, proceeded to assemble the barn door stand then hooked up TV, set it up...cleaned up and left. We were & are VERY PLEASED with everything! YEA GEEK SQUAD & BEST BUY!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent setup service. Friendly, professional, thorough service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ian and associate were great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ian and associate were great. They were on time. Installed and setup my TV safely and accurately. They explained features and operations in an understanding manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    why

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed and both sets and connected to various outlets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came out to set it up was very nice and he knew what he was doing only took a little while

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very friendly, showed up on time, set up the TV and showed me how to navigate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service assistant was efficient and very helpful in setting up the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad went above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed and connected to all my other devices including receiver - sound is phenomenal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad knows there stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an awesome job but I think the TV does all the work. Save your money and try it yourself. The TV walks you thru the entire set up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did an excellent job of setting up my tv with all the component’s that we had before and made it easy to operate.

    I would recommend this to a friend
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