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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 249 Showing 4,961-4,980 of 18,760 reviews
  • Rated 5 out of 5 stars

    SONY65

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENTS MOUNTED 65 INCH TV. MADE WALL MOUNT POSITIONS FOR TV SUGGESTIONS BASED ON ITEMS IN ROOM. THEY WERE GOOD LISTENERS! A NINE PLUS !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad called first, was here as scheduled. Did their installation, then walked me through the use of the new TV, they also hooked up our new Blu-ray player and shared how to use it as well. Thanks Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job the TV works amazing now! It's definitely worth the money to have them put up the TV in programming and not afterward about it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new Roku is running!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad sent me two gentlemen who got my Roku tv up and running. With their short demonstration, I have been able to immediately enjoy my new tv. For someone like me who is not current on technologies, it would have taken weeks to muddle through this by myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a magnificent job very pleasant and nice to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install and quick!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem!! Very good and professional, No complaints at ALL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian, was great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian came is on time, set it up quickly, showed me what I needed to know and more, made my entire setup more manageable and neater. I could not be happier with his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time professional knowledgeable and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work, fast, timely and clean.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, clean and knew what they were doing. Took the old tv too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came out were great. They were very knowledgeable and friendly. They set up my tv and cable and home entertainment box. They were very patient explaining how everything worked. They did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Swuad mounted my tv on the wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely nice. Knew what they were doing. Were patient And explained things to me. A great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation of a sony 49" LED TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent ( alex ) from the geek squad was fantastic ! he made the whole process go smoothly. including installing the DVD palyer and my satalite TV connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV with my surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony Bravia is all I've ever looked for in a TV. Picture and sound is awesome!!! Can't wait to see the new QD TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, Speedy, and Polite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, speedy, and polite best describes the service I received when my replacement set was hooked up and programmed for me. Thank you again, Best Buy, for providing superior service. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to install were very professional, polite, and above all they made sure that the item fit well and worked!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best guys at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice installation. Answered every question and took time to make us feel confident. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service vary knowledgeable and helpful. Went above and beyond what I was expecting. Definitely will use your services again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want to risk handling this TV because it is large and I am prone to mishaps with anything glass. The tech skillfully installed it and connected all the other components

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No muss, no fuss; took his time and did it right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best installers I’ve seen. Everything he did was professionally performed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon brought my tv and the rest of my purchases. He set the tv up and connected every thing that needs connected. He programed my Direct TV remote. He showed me how to use the remote for the add on programs, Netflix, Prime etc. I'm pleased with the install no problems yet and no complaints.

    I would recommend this to a friend
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