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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 252 Showing 5,021-5,040 of 18,760 reviews
  • Rated 5 out of 5 stars

    Installation process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very effecient and knowledgeable in what they did.Well pleased with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a great job delivering and installing our TV. They were very neat, organized the cable hookups, gave a general tutorial on usage and navigation and answered any questions we had about the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek guy was a big help as I am a senior.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. The volume is very good, which is more than I can say for some TV's Picture is also good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Class Reps!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lance Morgan and the gentlemen with him, whose name I can't recall, were very knowlegeable and professionable. They were also very friendly and helpful in explaining the TV and setup to my other systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is excellent. They made everything very easy. They answered any and all questions. They made the whole experience very pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great service and training. On time and efficient with the set up process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my tv and all of my devices and explained things very clearly. they were very professional and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was great. One tome. Friendly, knowledgeable and completed the job quickly. Ill use him every tome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install a 75 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tom was efficient and capable did a great job!!! Couldn’t ask for a better result!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two people came to set up my 65" LG tv and all went well. They were on time and they set it up quickly and showed me how to use it then they had me show them I could use it which was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad tech was on time for the appointment. After the connections were made he reviewed the remote then answered all our questions. Great service and worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very friendly, showed up on time, set up the TV and showed me how to navigate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marci S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite and knowledgable-were quick and cleaned up after themselves. would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought my TV didn't work right at first and Best Buy brought out a new one for me and the wonderful guy helped me with the proper hookup. Now everything is perfect without having to replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frank and Patrick are amazing.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frank and Patrick from Reno are worth their weight in gold. Professional, knowledgeable and so friendly. They really know their stuff. Saved us a lot of heartache and were amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who delivered and installed our new TV (Dan and Bryan) did an excellent job. They were quick and efficient. They explained everything to us. I would definitely recommend the "Geek Squad" to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was fast . . .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guy had our TV mounted and hooked up to all our devices quickly. He also took the time to show us how to operate everything with the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and professional installation and clean up. Great job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need a user's manual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes. But I would appreciate receiving a user's manual. The only way I can get the most out of my new tv is by trial and error, and that's no end of frustration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Geek Squad team is terrific. They were very professional in delivering our new TV, and were very thorough in completing the installation process to our satisfaction. They were very patient in answering every one of our questions. I trust them to always do a good job! Thank you.

    I would recommend this to a friend
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