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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 253 Showing 5,041-5,060 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Geek Squad team is terrific. They were very professional in delivering our new TV, and were very thorough in completing the installation process to our satisfaction. They were very patient in answering every one of our questions. I trust them to always do a good job! Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv & sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great on time installation of new Samsung TV & sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Efficient Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew arrived on time, were quick and efficient and everything done properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Installed my 65in. TV and came back the next day to train m,e on how to get the most out of the set

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tv and sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thomas set up my smart tv and sound bar. He also synced headphones to dvd player. He was very knowledgeable, patient and explained everything more than once. This was our first smart tv, so a lot of questions needed answers. We were grateful to have him as our agent. Thank you Thomas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad installation services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents called ahead, were on time, professional, courteous and patient. Very knowledgeable and performed seamless installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are not techies......Don't think twice about having your big screen tv set up by the Geek Squad. They came in and made sure everything was up and running and gave us Smart TV 101 lessons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really love or Sony TV. It’s a great product the sound and the pictures are fantastic. My husband and I are enjoying it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my TV quickly. Answered all my questions. Set up my remotes to work with my surround sound system. Happily took my old TV away. Would recommend them highly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was fast. The Geeks were professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth installation process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and hooked up all my accessories. They also took away my old tv. Very professional and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the tv and connected everything. Then he showed us how-to operate it and made sure we didn’t have any questions before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers wrer very neat and knowlegable. They setup all of our devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech installed TV and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable, courteous. Hooked up my TV and demonstrated how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick steup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 55 in TV set up. The agent was professional and friendly. He let me know what he was doing and why as he did things. He had no problems if I asked any questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad went above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed and connected to all my other devices including receiver - sound is phenomenal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As always Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Geek Squad on many occasions. Whether it be on the phone when they work on my computers on when they come in person to install a new purchase. They have always been personable and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony remote programming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent was super professional in programming my remote to operate exactly as I need it. It's so awesome to be able to control all of my devices with only one remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a pleasure he was a great technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician arrived on time, spent as much time as we needed to complete the job. No problem recommending Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was pleasant and programmed our universal remote so easily. He answered all our questions. He did a good job.

    I would recommend this to a friend
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