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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 255 Showing 5,081-5,100 of 18,760 reviews
  • Rated 5 out of 5 stars

    Good job Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin and Josh arrived on time, finished setting up our new TV in no time, were polite and pleasant to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the way to go for precise insallation. Friendly and very respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up and install was done professionally and quickly. Everything worked on first pass and is continuing to do so. G.S. was a great help in getting this done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team was excellent. They were quick and thorough. The tested everything and walked me through the operations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Infromative Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV color is very true and clear and sharp easy to operate, only thing that the company LG can take off the remote the little dot that jumps around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew were great and fun to work with. Timely and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came out to set it up was very nice and he knew what he was doing only took a little while

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This installation was quick and complete. They even showed me how to use it, until I understood. The technicians were friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, Professional TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always professional, friendly, and knowledgeable. Made sure we understood how to use our new TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional but try to get you buy things that are high price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up my 65" Samsung tv. Made sure services (Amazon, Netflix, etc) were active and working. Did a quick check on picture dynamics. Answered a few questions we had. Overall efficient and when left had everything working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were excellent. Were careful. Knew what they were doing. Explained everything about the tv. Answered all our questions. Best money I ever spent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install was expertly done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expert installation- mounting TV and sound bar set up. Friendly and courteous service. Also got tips for optimum use of sound system. Much appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were very professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional people mounted and connected my TV. Also, showed me some of the remote features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv quickly and was in time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted by TV and installed it professionally. Also suggested I get an updated cable box to except 4K video.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best service I have ever purchased. The install was quick and through. It would have taken me hours to accomplish what the Geek Squad did in 30 minutes. The people were so very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He did a good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed and set up the TV and my surround sound,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that set up the TV was great. He knew what he was doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and the TV is very nice for the size that I needed. The Geek Squad did an excellent job of install and set-up

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It got done but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Installed two 75" TVs myself. I got total tech to get the 85 installed. Samsung arrives with a built-in foam base for mounting the tv stand. Installers did not see Best Buy's own online installation video. I supervised the installation. The value for me was they lifted the unit on my TV table. I recommend techs watch TV-specific installation instructions. I recommend total tech for the additional warranty return time period.

    I would recommend this to a friend
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