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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 257 Showing 5,121-5,140 of 18,760 reviews
  • Rated 5 out of 5 stars

    Pelon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was excellent it set it up the TV with all the particulars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly Geek Squad who answered any questions we had. Gently took out the 65 inch 70 plus pound tv out of box and placed the tv stands where it fit the table perfectly. Helped in setting up the tv so we could watch cable service tv stations. Helped with understanding the tv remote functions and helped with also setting up the universal remote. Arrived on time and gave us a courtesy call 15 minutes before arrival.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Joel fixed my problems quickly !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel fixed problem with picture, paired Remote with TV. He is very knowledgeable, friendly & efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were quick, friendly and thorough. They were able to remove my old TV and setup everything with my new one in under 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent’s set our tv up and programmed it. They also showed me how to use our first smart tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did excellent work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These folks were absolutely wonderful…excellent job…totally exceeded my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived on time, extremely courteous and knowledgeable. Installation was virtually seamless. Showed me how to use my remote etc. Couldn't be happier and everything is working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are Stars IHO!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No fuss no muss set time with expert instructions for use of product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your TV deilery company was great neat clean and very knowledge. Showed my the basics on how to operate the tv, just wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was quick and accurate,he has done installation a few times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rep was on time and worked quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job mounting and connecting all my devices. Also did a great job hiding all the wires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech was very punctual and personable. I was.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech arrived Saturday and installed the tv using my existing mounting bracket. When I visited the store a few days earlier it was recommended I purchase a new mounting bracket in case the existing one wouldn’t work. I was assured the new bracket would be delivered prior to the Saturday installation. The bracket didn’t arrive until the following Monday. I have the new bracket, unopened and need to have it returned for a refund. Any suggestions?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just Made Life Easier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation crew did a great job! Will definitely take advantage of this option in the future...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mayer tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv delivered and set up quickly and competently! Friendly and excellent explanations of all functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set is now a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually set up my own equipment but this service was included with my TV purchase and I am glad that it did. Its nice having it set up correctly without worries of damage when handling the larger TV,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did an excellent job of setting up my tv with all the component’s that we had before and made it easy to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents, Chris were fanastic!! The geek squad is the best around. DO NOT SEND THIRD PART JUSTIN OUT TO DO ANY OF YOUR WORK....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Screen TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best smart TV I’ve ever had; clear picture, very reasonably priced, and not heavy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent technician. Also very personable and very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and completed the installation and hook up easily without any issues. The agent was very familiar with the installation process and as setting the TV

    I would recommend this to a friend
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