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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 260 Showing 5,181-5,200 of 18,776 reviews
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team was fast and efficient!! They made the setup of our new C1 a snap.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best installers!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great! Very professional, knowledgeable and friendly. They setup everything and explained how everything works.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys were relatively quick and did a good job. had issues connecting old dvd player but recommended i get a Sony adapter ($30). that was what it needed. Friendly & helpful. easier than figuring it out myself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted more instruction on operation snd how to change settings like sound bar has too much background noise. The other TV moved closed caption on and have been unable to delete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Installer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the Geek Squad Installers. They were quick and professional and set the TV up nicely and explained everything we needed to know. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and speedy Techs, Great experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was knowledgeable and did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got myy tv going in minutes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was so helpful in getting my tv going in minutes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed or TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good except, we were missing the TV remote. We had a Firestick but then realized that we needed it for an upgrade date. All good though, after having to purchase one separately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tech and Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a call 15 minutes prior to arrival of the technician. The tech was very polite, and knowledgeable. He was very thorough. Made the cables nice and tidy too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great about hooking up my tv, directv, and stereo together and making sure the millions of cords were organized and hidden. But they only programmed one remote to control everything when I had four. I only have one that will control the volume.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Intalation of new tvgr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes they arrived on time. They were very knowledgeable, courtesy and knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great techs and problems solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians that came out really knew their stuff and quickly resolved all my issues and questions in 45 minutes. They were prompt, courteous and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD SO HELPFUL!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many THANKS to Geek Squad reps JOSEPH and DAVIS for their patience, professionalism, and attention to our concerns when setting up our new TV. They made sure we understood how to move back and forth between our two remotes to access the programs we were most interested in and were comfortable doing so. We have been enjoying our PBS PASSPORT programs ever since!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job setting up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and made sure that each of the separate components worked and showed me how to access them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an Excellent Job on the setup. Very Clean, guys were awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend that you use the geek squad to mount your tv they are so nice and professional I always use the squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent was capable and did what he could

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did not mount tv as stated. The service was just to make sure existing tv worked properly with new Bose Sound Bar. He checked to confirm sound bar was connected properly (it was) and then he worked with cable remote for at least 1/2 hour to get the best sound possible. The tv is 7-1/2 years old so does not have the ability to sync properly with components with newer technology. The tv sound is now better than it was, but still much, much room for improvement. Only solution is a new smart tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kind and courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was kind and courteous, making sure everything was working and took the time needed to make sure all our questions were answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up and connected my TV to all of my devices and mounted it on my pedestal stand. It was done quick and efficiently.

    I would recommend this to a friend