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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 261 Showing 5,201-5,220 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top reviews for installing and setting up my new TV and showing me all of the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All questions were answered to our satisfaction.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was set up and placed perfectly. The Geek Squad also took their time explaining the features of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service saved me a lot of time. Technicians were knowledgeable and quick. Very professional. And they cleaned up after themselves!! Strongly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great T.V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would HIGHLY recommend geek squad service. MATT through Geek Squad was extremely helpful and even went over and beyond to get my daughters t.v. and directv syncing properly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just delivery not system integration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Physical set up was good. Neat job, connected all wires, did the set up to internet. My system was set up as a home theater by best buy , magnolia service years ago. My expectation was that this new tv would be fully intergrated into my system. That was not done. I was told there is a way the tv smart function can feed to my receiver, but they didnt know how to do it. I upgraded from standard delivery to tv connect to have these things done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed our new 55” TV and DVD player. They were efficient and also friendly. They moved our old TV and DVD player to the basement. Everything works great. I would highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ryan, Geek squad tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan was perfect. Made sure all components were operating and suggested & installed a new central base stand for our new TV since the exterior legs were hanging over our cabinet. Completely satisfied with his work and his pleasant demeanor. Sometimes tech people make elderly folks feel stupid because of not being technologically savvy. Ryan didn’t do that. He was kind and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend Sean Mooney for all installs. He knows what he is doing, is experienced, and performed my TV + soundbar install perfectly, quickly, and seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy purchase a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very pleased with the purchase and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These gentlemen were very knowledgeable and helpful especially when I have a weird wall for studs they made it properly work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cbeck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that came was very nice and knowledgeable and set my television up with ease !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New tv was installed and set to our specifications. Tech was very knowledgeable and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing my new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered my Tv. Set it up completely. All that remained was to watch the new tv!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys really know their stuff. Very helpful to on showing us how to use our new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, well mannered overall great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and very efficient! Super nice too.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys got the tv all set up and showed me how to do it myself. The Best Geek Squad ever!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys and the lady from Best Buy were the best I have had from the Geek Squad. If it is at all possible I will ask for them if I need the Geek Squad again. They were very polite, very friendly and did anything I had ask them to do about my tv. I am not an expert on how to set up anything on my TV. They explain everything very good. Thanks again for all the help with my TV and my husband.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Geeek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was set up and ready to use. Thanks for great work by your team member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The service is priceless.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were polite and took the time to explain everything. I needed help understanding how the new TV and remote would work once I got rid of cable. It is a great service. I am elderly with no one to help me. The delivery, set up and assistance was essential for me. I could not have gotten a new TV without the setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent delivered snd set up my TV in a very professional manner

    I would recommend this to a friend