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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 261 Showing 5,201-5,220 of 18,760 reviews
  • Rated 5 out of 5 stars

    Agent was knowledgeable installying new components

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    / Agent was very professional and accommodating. Set up new sound system and DVD player and Apps on my Smart TV and walked me through working these items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Srvc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were responsible, respectful, wore there shoe booties. Very friendly and also very knowledgeable. They were quick. They deserve a raise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have been lost trying to install my new equipment by myself. Definitely recommend geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my new TV and Geek Squad set it up perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randy, and the young man that was with him, was amazing. They already knew the questions I was about to ask and they took care of me. They made the connection process, easy, and they looked around at the other connections to see if I already had what I needed and would not have to purchase anything. They were friendly, professional and they already knew. These guys are awesome and seniors can rest assure that the Geek Squad will have you fully confident that you can navigate your new purchase. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DMGirl Professional Team!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, showed up on time and very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed by tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent see up my tv quickly and explained how to use the remote. He was professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very professional and worked very quickly. Also explained the features of the TV that I had questions about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new Sony TV Delivered and Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony TV was delivered and set up and took my old TV set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and programed all my devices. A HDMI issue surfaced and the geek squad came back withou issue and corrected the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the men were very helpful and knew what they were doing. i would call them again, they did such a good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The TV woks great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called in the Geek Squad to connect my TV to my new AV receiver and to update my universal remote. My agent, John L., did a great job of setting everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad hooked up my new TV and took the old one away.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent installation and product viewing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture and sound. I do have some questions about the operation of the T.V. which I will review with Geek Squad separately from this review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wesley G

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad delivered and installed the LG tv quickly and successfully.; also provided explanations of functions and remote for me. Very pleased with their work, knowledge, and abilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Wind Up and now the Follow Thru!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and David started this install mountain after my move. Scott Adams and Holly Peake finished it with a homerun install. The expertise was equaled by the professionalism. Great Job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work, guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected tv to phone and gave us instructions on how to use the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 40” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, Geek squad guys were very efficient & great to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always does a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always does a fantastic job and I’ve used them for multiple jobs in my house. And OER usual, they did a great job once again this time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from BestBuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely outstanding in every way. The team was professional, knowledgeable, careful, and courteous.

    I would recommend this to a friend
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