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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 262 Showing 5,221-5,240 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad install new Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents explained what the process of new equipment and connections to home network and use of remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy installers were on time, very efficient, and very pleasant. They worked fast and cleaned up afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service setting up our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service setting up our new tv - very kind and helpful Arrived on time and let us know when he was on his way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FABULOUS! VERY CAREFUL, Set up excellent, service super,great job❤

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV & Audio setup

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely worth every penny to get the best picture & audio from our new tv. Way better than the settings straight from the factory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competant, courteous technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roland was efficient, got the TV up and running, connected my Apple IPad, and WiFi then made sure I understood how to use the system. Great teacher

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the guys who installed my TV. As a newbie to a smart tv and technology challenged they didn't treat me like an idiot. Made sure I knew how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I already did this. The installer was pleasant and helpful. On time, courteous, knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the appointment to hang my TV on the wall and they arrived on time and took care of everything. I would highly recommend this service to anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    We were expecting a DVR with TV did not arrive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV works great but I do not understand why when the DVR was supposed to be a Freebie with the purchase of the TV. No explanation why it wasn't installed with the TV or at least delivered. The TV was installed and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys. Delivered as scheduled. Fast and friendly. I will recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very friendly and hooked up all my products. They also showed me how to use my new television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got it Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the installation right the first time. Checked out all functions before they left including the cable connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No mounting but setup went great...they were very professional and answered any questions i had...would highly reccomend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up New tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad gentleman came & set up my new tv in short order. Everything was fine & he was extremely nice & efficient. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were Great....we installed our tv just where we wanted it to go....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Martin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two agents knocked this bad boy out. I am retired, In no hurry. We had a pleasant conversation during a very easy installation and set-up. No Direct TV. No U-Verse. Internal antenna. Watch PBS most of the time. Programming revealed 50+ channels. Fantastic. Way to easy. Blessings to Best Buy and the Geek Squad. One wire to internal antenna. One wire to AT&T's Gateway Box. Boom. Done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad installed and setup my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV, connected to Sony receiver and tested to see that it was working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time, thorough, answered all questions. Done in a timely fashion and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt friendly professional installation and delivery

    I would recommend this to a friend