Customer Ratings & Reviews

We love the picture and the installation was great!

Instillation team was excellent, smoothly setting up television and remotes.

Service techs showed up on time as they said they would. Crew was professional and courteous. Setup my new 55” tv in no time.

Not the brightest bulb in electronics setup! And, having just had back surgery, a 65" tv would not have been a good idea! Total tech support provided me a timely need for fantastic new tv, but they were immaculate, friendly and extremely helpful with questions and tech hints for my new home theatre. You can do that or struggle and hope you are getting the most of your purchase. I took the sure bet AND purchased total tech support for add ons planned down the line. It was a great delivery, set up, and buying the tech support has lead to peace of mind!

I had a very weird issue with the volume on my Amazon Fire TV and it was only within the Amazon app. Everyone at the store in Porter Ranch were totally pro and really worked hard to understand my strange issue. They sent out a guy with a new TV to see if that TV had the same issue. It did. But the Geek Squad guy found a setting that I search for for days. It was in a weird place. I kept my original tv. So, I am glad I bought my new TV from Best Buy because I love the Insignia TV I bought and they went above and beyond with their Geek Squad customer service.

My Sony TV was delivered and set up and took my old TV set.

My experience with the Geek Squad was absolutely remarkable. The young lady that handled our TV sound issues was very competent, experienced, honest and of upmost importance had empathy for older folks that lack the knowledge of the technology age. She quickly identified the problem and solved it. We had purchased a new TV we didn’t need and she recognized this and helped us return it. Wow! Sadly, I lost her card but Best Buy is very lucky to have this person in their employment.

Zel is the best service person to have. Knowing our situation he brought everything we needed to make one trip.

The Geek Squad was efficient, personable, and knowledgable. I am happy with their service (delivery & TV Connect. And, so far, very happy with the product. I will definitely purchase at Best Buy again, and... if necessary use the services of the Geek Squad!

They crew did a really good job setting everything up!

The Geek technician was terrific! Very adept and kind.

The team arrived on time and ready to work. Geek Squad did an excellent job installing my 55,43, and 29 inch television. I would use them again.

The Geek Squad was very professional in connecting all the devices. They even connected some wireless headphones we had previously. One issue. They did not know how to set it up with Google Home. But we were able to schedule a reset with no problem

TV was dropped off as scheduled and installed.friendly service provided.

Agents came a perfectly setup the TV to my current AVR setup. The communication and professionalism was greatly appreciated.

This tv has a great picture. The service was perfect!

The agents set up the TV for us in very little time. I would have had trouble doing it myself

In less than half-an-hour, Geek Squad had the 65" LG-C4 unit set up and operational . . . including connections to an existing high-end sound system and installing online subscriptions. Flawless.

Technician was able to re-install the tv according to our specifications, quickly

Geek Squad did an excellent job with delivery and set up of my new TV. Knowledgeable and respectful of property.