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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 264 Showing 5,261-5,280 of 18,772 reviews
  • Rated 5 out of 5 stars

    great installation guys

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys were very helpful in explaining everything about my new tv and how to understand how to use my controls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad hooked up my new TV and took the old one away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prairie Retiree

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best installation ever. Took about 30 minutes to get everything in place and connected and then we received a very detailed hands on tutorial of how it all worked. The installer was very patient with our confusion on some points. We don't even look for electronics or appliances elsewhere as the Omaha Geek Squad is always so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent delivered snd set up my TV in a very professional manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Install and Helpful Agenfz

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and helpful agents. Connected TV quickly and gave a short tutorial.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD SO HELPFUL!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many THANKS to Geek Squad reps JOSEPH and DAVIS for their patience, professionalism, and attention to our concerns when setting up our new TV. They made sure we understood how to move back and forth between our two remotes to access the programs we were most interested in and were comfortable doing so. We have been enjoying our PBS PASSPORT programs ever since!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. All I had to do was open my door. They were prompt and courteous. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SUPERMEN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YES INSTALL STAND AND HOOKED UP TV - THE GREATEST!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new Sony TV Delivered and Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony TV was delivered and set up and took my old TV set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Experts at work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jean and Garret did A very good job setting. up My TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad in action!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were well prepared and asked all the right questions to properly set up my TV to meet my viewing requirements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Every Cent !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was installed by Earnest and he was amazing. He called before he arrived and he followed all safety protocols. He was so patient and guided me with the use of the TV and even helped me set up a yahoo account on my phone. Earnest was personable, very precise , neat and did not rush out the door until I felt comfortable with my new TV . I haven't had a new TV in many years and he took the time to explain it all . I would highly recommend his service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up team was knowledgeable, on time actually beat the text notification telling me they would arrive soon. They were very professional and completed set up quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with the service techs who serviced the tvs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need audio/video install? Call Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Geek Squad reconnect my HDTV while fixing existing components - they were thorough, professional and even moved my cable TV connection when Spectrum didn't show up. A great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. The size of the TV made it more practical to pay for them to come assemble install and take the box with them. It was worth it. They gave me tour of the TV .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love the tv!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had no idea how to setup and successfully connect everything. John, the Geek, delivered it and everything we needed. We never had to carry or open a box!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FABULOUS! VERY CAREFUL, Set up excellent, service super,great job❤

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who brought my new TV was personable and knowledgeable. He wanted to assure my satisfaction, answered all my questions, and overall was a great representative for his company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered and installed new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always professional. Delivered and hung our TV and took the time to answer any questions we had.

    I would recommend this to a friend
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