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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 265 Showing 5,281-5,300 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad gets a thumbs up. Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both young men have done an outstanding job setting up the TV. They were kind and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My first smart tv and it is great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I selected the samsung tv because I owned the brand in earlier models and am hooked on the brand. I saw the picture demo in the store and was sold on it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Much improved audio system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new receiver and connected it to my turntable, TV, satelite receiver, CD/DVD player, modem and Amazon echo. They also purchased a universal remote for me and programmed to the various pieces of equipment. The only issue I had was trying to understand how to operate the remote, since the sheer number of components meant that the the pathways to operate some of them was not always clear. After a second visit and some practice, everything became clearer. I wish there was a manual for the remote but was told the number of components meant that no manual would be able to cover all the possibilities. There is no way I could have managed all that on my own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prairie Retiree

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best installation ever. Took about 30 minutes to get everything in place and connected and then we received a very detailed hands on tutorial of how it all worked. The installer was very patient with our confusion on some points. We don't even look for electronics or appliances elsewhere as the Omaha Geek Squad is always so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-home tv delivery/set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your team assembled the tv to it's stand and helped set up all the functions for the remote exceedingly quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great in-home small TV set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service team quickly and professionally installed my TV and had the part that it required to complete installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like that he showed up at 8pm to connect my 55in TV. But he was professional. Showed me how to work the features. He has a great sense of humor, and was quite funny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving my installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job installing and were knowledgeable and careful in their work! I'm very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service… very professional and answers additional questions while here… they were fast as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Giant old TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very professional and helpful. They arrived right on time and quickly removed our old, monster of a tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job getting our TV setup, on the stand and ready to watch. Our tech was really good at his job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected our service quickly and explained how to use our current remote with each item hooked up; blue ray, sound system and cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my TV quickly!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were fast and efficient. However, they did not rush out the door. They were able to answer any and all questions that we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent was very friendly and connected our Roku to our main controller excellent service Geek Squad and Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is amazing!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough good things about the service provided by the Geek Squad. They and us wore our masks as they delivered/installed our new 4K TV; moved our other TV to another room; installed our new HDMI to RCA Converter on yet another (oldie but goodie) Sony TV which allowed us to attach a Firestick (and cut the satellite cord). They took their time to be cautious with everything they moved and set up our two new 4K Firesticks and assisted us with setting up our YouTube TV on the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very knowledgeable, friendly and accommodating. It was a real pleasure to work with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 2 TVs mounted in my home by Geek Squad. They were very efficient with their time and got the job done in a professional manner. I would call on them for future service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Techs were great, very professional, polite and showed up in the time they said it would be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was extremely knowledgeable and friendly. The intall was smooth and everything was correctly set up the first time. Highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65" Bravia 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing or 65" TV! They were on time, had everything we needed and even downloaded all the apps we use!

    I would recommend this to a friend