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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 265 Showing 5,281-5,300 of 18,772 reviews
  • Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service provided the service men were very patient with us and explained as they installed the tv. They also made some nice recommendations for our upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that they forgot to give me my user Manuel, but I found it.They were so nice and helpful , they can connect anything from now on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived as scheduled and went right to work. Our set-up is complicated because the TV is wall mounted with the wiring going through the wall. They had to get a different mount to fit the spacing of the studs, but got the work done without a problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job setting up my tv. Very helpful explaining everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed a Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture for a small TV. OLED is the best quality picture - well worth the price. Highly recommend this 55’ TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real Professionals!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected to 2 devices. The tv set is working very well. The picture quality is excellent! Job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My tv was installed very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came in, unpacked the tv and had it set up and on in a matter of minutes - very impressive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, professional and friendly. Setup was quick and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding, Professional, and Expertise service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I have sent in numerous POSITIVE reviews regarding the outstanding services provided by the technicians (Zach & Ethan) who delivered and installed my new TV. PROFESSIONAL, OUTSTANDING, AND CUSTOMER ORIENTED employees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DMGirl Professional Team!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, showed up on time and very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected and mounted my 3 Televisions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 3 TVs from Best Buy, and I wanted 2 mounted in the bedrooms, and the 75" set up in the AZ. Room, I hired the geek squad to do the work, the guy came out and did a GREAT job, everything was mounted and looked and performed great, the guy was very knowledgeable, and made me feel that the job would be done and done correctly. Everything was setup and works great, he even installed a sound bar with big TV, I recommend the geek squad for all your set up needs, there a little pricy, but you get what you pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent a knowledgeable Tech to my home to explain and set up my new Sony. I enjoy TV a lot more now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly great service, quick response, knowledgeable and clean up after themselves. Polite and efficient and accommodating personnel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cactus jack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad serviceman set up our 50" sony tv very quickly and efficiently. He adjusted the color to where we thought we were almost in the picture as they are so real. We are very please with the technician and will buy another tv in the future from BB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that came out not only hung the TV, but sat with my husband to discuss and show him all the bells and whistles of our new TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    William and his crew were nice and did a great job. Had my new tv up and running in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up very helpful during my recovery.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the TV where my wife wanted it and made sure she understood the remote usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected speaker from rearranging tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came to our house and installed center speaker and optical cable to connect to our stereo, but and blueray . sound is GREAT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job on setting up the TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy knew his stuff. He set everything up quickly, and showed me how to operate the remote. He also programmed my Xfinity remote to work with the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very nice and professional. They were very helpful and had patience with me showing me how to use all the features that were available to me.

    I would recommend this to a friend
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