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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 265 Showing 5,281-5,300 of 18,760 reviews
  • Rated 4 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was installed perfectly and professionally!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GUYS THAT WERE HERE TO SET UP MY 55 INCH TV WERE SO NICE AND HELPFUL, THEY MADE SURE I UNDERSTOOD EVERYTHING ABOUT THE TV BEFORE THEY LEFT, CLEANED UP EVERYTHING. WELL WORTH THE MONEY!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech advantage gives you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech delivery and install was an exceptional benefit of being a Total Tech customer, professional and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation. No issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and were very professional and knowledgeable. They completed the installation quickly and helped me understand how to operate my new television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Friendly Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was on time and friendly. Easy install and set up. He even took away my old blue ray since I bought a new one at time of purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No worries expert set-up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just let the trained tech experts set up TV and explain how to use your TV control instead of spending time and frustration. A definitely worth addition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technician was very professional. He set up the tv and explained the operation. Very conscientious and detailed in making sure I knew how to operate the tv, DVD player and the cable box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nolan was very professional. He was extremely helpful. Installed everything quickly and made sure I knew how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my tv quickly, efficiently, and did a great job of explaining what I needed to know to get the most out of the TV and my remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was great! Wrong remote w tv, had to use my warrentee to getcortect remote otherwise tv and remote had tobe returned and teplacd and re set up/installed. Also tv not compatible with my new smart phone. Product information not adiquite/accurate to inform purcher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy TV watcher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent had my TV up &running very quickly Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service people did a great job. they were on time and did a gerat job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery and set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using Best Buy delivery and Geek Squad set up makes getting the tv up and running, with devices connected, as easy as opening the door and staying out of the way. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Geek

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek was friendly, considerate, polite and knowledgeable. Can't ask for anything more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek techs are the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up my equipment quicky and with efficiency.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very professional and was set up In a short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service!! The technicians were on time and set up my tv and tv stand together in an hour!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, Clean Work

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who installed my new smart TV arrived on-time, were professional, pleasant, and cleaned up after themselves removing all packing material from my home. I have nothing negative to say.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung s90d 77"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent employees very profesional ,smart and gentlemen great skill ,work quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect job! even though a bit expensive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a helpful, friendly guy! Hooked everything up as needed. We were very grateful. And best of all everything still works! Thanks.

    I would recommend this to a friend
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