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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 266 Showing 5,301-5,320 of 18,760 reviews
  • Rated 5 out of 5 stars

    Quick set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose did an excellent job connecting up our TV. Appreciated the updates as to the time he would arrive as well as his advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service! Great experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech person who came to our apartment did a great job setting up our TV and syncing the remote. He was very patient with all of our questions - we had many because it was a new TV and new type of remote device - and he remained friendly, professional, and helpful throughout. It was a very positive experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did mu setup with excellence!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely wonderful! The team was on time and professional and did a thorough job of following up to make sure everything worked as set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and personable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team members that came were very friendly, patient and knowledgeable. They helped us feel at ease with our new TV and made sure that all our needs/questions were met/answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Install and Helpful Agenfz

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and helpful agents. Connected TV quickly and gave a short tutorial.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could we have set this up ourselves? Yes. Could we have taken it upstairs? Yes, but why when you know it will be set up right and in place without hurting your back?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job from Donald! Very professional! Explained everything! Install went great! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The two guys on the geek squad were extremely gooo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were very knowledgable and as helpful answering our question which were many.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad launches us into SMART TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up went smoothly and tech's spent the time and were very helpful in getting us on track with a "smart" TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent beginning with T V purchase to Geek Quad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from sales person through great experience with the Geek Squad. Friendly, prompt and completed job in a reasonable time. Very pleased!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I had the wood

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. TV was wider at the legs than expected. Waited for me to find the right size piece of wood in my garage and we were all set. Hooke it all up and explained the features. Couldn't ask for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Fantastic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a excellent job setting up my new TV and hooking up my dvd recorder to my old TV that was relocated in my basement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by Tech installer. Very professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed my big screen

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did exactly what i asked they were very professional , i would highly recommend the service it was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a Wonderful Job. Love it. Quick and perfect install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing our Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our TV and sound bar they explain thing's about the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, professional and quick setup. The setup team was on time and answered all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad delivered my tv, got it running and took away the old set. They did a great job of setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    techs were great - arrived on time; very professional; completed task quickly and accurately

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well spent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By bundling delivery and Geek Squad service, I saved the delivery cost. I definitely recommend the GS, especially if you are not particularly tech savvy. They were on time, friendly and tidy.

    I would recommend this to a friend
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