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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 268 Showing 5,341-5,360 of 18,760 reviews
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENTS SE UP MY TV QUICKLY, EVERYTHING WAS DONE IN A FAST AND EFFICENT MANOR

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this twice now, once for a 65 LG on a corner mount. They installed both the mount and the TV. I had them install a smaller TV at my moms house, that went flawless as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient and knowledgeable Geek Squad-er.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was very smooth, Dude knew what he was doing and got-er-done. He also gave me some training which I could have used more of, but it's a pretty user friendly system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough and knowledgeable!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonathan and his partner were awesome; moved my old tv to another room; set new equipment up efficiently and spent the time to make sure that I knew how to use everything!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave & the Geek Squad team were great. Needed someone to go out to see my mother-in-law to properly hook up her new TV & all attachments, (DVD, etc.), & they did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so professional and so experienced, beautiful job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad does it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up new 4k tv, showed me how to use everything. Removed my old tv, he was very neat! As always geek squad is the best. Thanks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They installed my television sets.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek squad for several jobs with my TV sets. They have always gone beyond the beyond in service and made sure all equipment was connected and was working. We bought a vacation home in a different area from a Best Buy that I am not used to working with. This Geek squad was adequate. They did not help me with making sure my speakers were connected with my television sets, even though I bought the speakers from Best Buy also. The price for their service was a little exorbitant considering they delivered & just set up the television sets. I was disappointed with the lack of service for the price with this particular Geek squad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    55" SMART TV INSTALLATION WAS FLAWLESS!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AGENTS WERE PUNCTUAL, COURTEOUS, PROFESSIONAL, ABSOLUTELY THE BEST SMART TV SET UP I'VE EVER HAD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my and connected the service to Comcast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient Professional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geek Squad arrived within the designated time to deliver and set up my new TV. All was done quickly and efficiently. It was a worry-free process for me and worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad completed my TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents discussed my network and plans on using my TV before they did anything. After fully understanding my needs, they went in the TV and set everything up. Being done too fast to follow, we discussed how to get to where I need to go, if I need or wish to make any adjustments. They were neat, quick and professional in all they did and completed the setup in less time than suggested. When I need it again, will definitely use it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. And very knowledgeable about the trade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Swift install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick & efficient service. They set everything up & took all the trash with them. One less thing for me to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad-Tristan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really knowledgeable! Went out of his way to get me set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick and expertly done. Cleaned up and made sure everything was working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and patient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and took the time to set the TV up properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad showed up on time (with three of them), they assembled the base, removed the old TV and set up the new one. I think in all of ten minutes I had a glorious picture on the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation by the team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly, knowledgeable and skilled agents. Thanks Geek squad for the services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up was very good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was done easily and very thorough. The tech had difficulty with the remote, However that was do to old cable boxes which have subsequently been replaced.

    I would recommend this to a friend
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