Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 269 Showing 5,361-5,380 of 18,772 reviews
  • Rated 5 out of 5 stars

    The guys were great, fast, and fun to deal with.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in, unboxed my TV, unhooked my old TV, reattached all wiring and assembled the TV and stand. Set it all up and voila, it was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very professional and was set up In a short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed my tv quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and professional handled everything very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were great. Fast and professional. Glad I did it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys really know their stuff. Very helpful to on showing us how to use our new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top reviews for installing and setting up my new TV and showing me all of the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech support!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guy who came to the house today was great. He really understood our system and got us fixed up perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 great Geek Squad employees,

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 experiences since Nov 12th. 2 Geek squad techs delivered and installed my 65” TV. Moved another TV, another agent synced my Oticon hearing unit after researching it before he came. 2 Geek squad agents came to my home for a proposal on a universal remote and Sonos unit to sync surround sound. Very satisfied with all my encounters. They knew there stuff! Billy Loftus, Jo, Nicholas Estrela, James Harasym, Sean Peterson. All from Best Buy Naples

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV nicely.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed our TV as expectedand setup TV to meet our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were fantastic!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me with downloading Netflix and Amazon Prime to my television. They also explained how easy it was for me to use these features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Missing tv wall mount

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the set up of the television was fine .. what was not good was that when I went to Best Buy to place the order for them to come to my house to set up my TV I also ordered the television to be installed on the wall since I am a member of the geek squad and when the geek squad member came to my house the order he had was only TV set up and that means my tv still on the table and not on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adjusted my remote

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was punctual and solved the problem I had with the remote. He instructed me on how to use it properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy TV watcher

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent had my TV up &running very quickly Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation was excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe Brown who instaled our tv was just great. He was on time, extremely pleasant and well informed. Installed tv, cleaned area after installation and answered all questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    product quickly installed and set up.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly young man and woman who quickly installed my television. From first notification to completion approximately 45 minutes.Will use Geek Squad again,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service! Great experience!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech person who came to our apartment did a great job setting up our TV and syncing the remote. He was very patient with all of our questions - we had many because it was a new TV and new type of remote device - and he remained friendly, professional, and helpful throughout. It was a very positive experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time, thorough, answered all questions. Done in a timely fashion and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my TV quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a Wonderful Job. Love it. Quick and perfect install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Martin

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two agents knocked this bad boy out. I am retired, In no hurry. We had a pleasant conversation during a very easy installation and set-up. No Direct TV. No U-Verse. Internal antenna. Watch PBS most of the time. Programming revealed 50+ channels. Fantastic. Way to easy. Blessings to Best Buy and the Geek Squad. One wire to internal antenna. One wire to AT&T's Gateway Box. Boom. Done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who came to hook up the new television were very professional, prompt, knowledgeable and were patient in reviewing everything with me.

    I would recommend this to a friend
Sponsored