Customer Ratings & Reviews

This was a great TV and it was a great price. The picture quality is fantastic and easy to operate. The Geek Squad did a nice job setting it up and explaining all the features to me.

The Geek Squad did a fabulous job connecting my TV, DVD player, CD player, speakers, and Sonos unit together. So happy I can enjoy my entertainment center again! After moving to a new home, my equipment sat for several weeks till the Geek Squad got here. Loving my music and videos in my home; thank you!

Fast, efficient and expert setup. Very professional installation.

The Geek Squad got my TV set up with my DirecTV in no time at all. They were very professional and taught me how to use my new Samsung remote and set up my access to Paramount+ so I could watch Star Trek episodes.

Two gentlemen came to install and set up the new 72” Samsung tv I bought. I had a cable box and a sound bar. We are seniors so technology is not second nature for us. They arrived promptly and installed everything in a manner that simplified working the system. They demonstrated alternate streaming services that would match our needs and were budget friendly. Daryl left us his cell number and offered to help with any questions at any time. We appreciated his willingness to be there for us. We are now streaming successfully.

The Installer was Amazing! He was ver nolgelible about the purchase i made, and new Exactly what he was doing! He even took the time to show me how to use the TV and remote!! 100 percent Happy

Geek Squad did a tremendous job setting up my 65 inch Sony OLED. I usually can set up my own TV but I had an injured shoulder and couldn't tackle it so I had to rely on them and they were so very proficient, professional and finished quickly. Would recommend certainly for any large TV or complicated wall mount etc...

Good job setting up the system, arrived on time and they were very respectful of my house and furnishings etc. One request that I had was to allow me to turn the picture off on the TV when playing music. They said it could not be done but a friend was over and he figured out how to connect it to allow the TV picture to be shut off. The installers were still in their truck so we got them to come back in and make the necessary changes. They did and the TV picture could then be turned off but still keep the sound on. Later I discovered a "PICTURE OFF" button on the Sony remote, they should have know it was on the remote and told me in the very beginning.

The set up and installation went very well. The technicians knew what they were doing and got the job done and cleaned up everything when done. Took the time to make sure we were comfortable with all the functions and setup.

The two man team was personable, prompt and professional. The installation was efficient. The quick tutorial was helpful.

The two workers installed sound bar, TV, and laptop computer. They worked fast and with great skill. Also took away old TV and computer. Great employees!

Our two TV installers must have been Geek Squad Jedi Masters. Not only did they install our new Smart TV in excellent fashion, but they took the time to go thru all the settings to our preference levels and allowed time for any questions we may have had on operating the Smart TV options.

Excellent service from the Geek Squad. Very professinal. TV set up was very educational and adjusted to our preferences. The best set up service I have ever experienced!

The two gentlemen that came out were very efficient and helpful and knowledgeable. they had the TV mounted on the wall in less than an hour and showed me everything I needed to know.

the agent couldn't've been more accommodating. she was polite, friendly and very helpful, she did her job in a short amount of time, the holder we had for past TV just needed to have old one removed and the new one installed. she showed us how to use it and set everything up for us. one of the best installers we've ever encountered. definitely a point in your favor, won't hesitate to shop with you company for future needs.

Agent was right on time. Very knowledgeable and was a quick set up. He was very helpful explaining remote and adjusted our new 58 inch Samsung tv for us.

Joshua was so efficient, patient with me who is completely computor illiterate, set up every thing on the tv so I could access all channels, cable stations, and syreams so easily and without any hassle or question of how to do what is necessary to get different stations, etc. Joshua knew how to install my new tv effortlessly. The next tv I buy this February, I want Joshua to install and set it up. He is friendly, courtious, helpful, caring, considerate, accomodating. Best Buy is very fortunate to have Josha as a member of their geek team. Thank you so much. Joshua. You did above and beyond helping us to understand our tv so we could enjoy it to the fulest.

The Geek Squad knew what they were doing. Our Bose speakers are connected correctly to our tv and they are amazing. They didn't sound like this when we had them connected to our old tv. They took care to show us how everything works on our new TV. We really appreciated their expertise and patience. And just a note about the people who took our huge old TV. They also knew what they were doing. Best Buy hires great people!

The ONLY reason I use Best Buy is The Geek Squad. Even tho it took 30 days for an appt. Remi did an outstanding job connecting the Samsung Smart TV, Additional equipment of CD & tape player in a cabinet with excess wires left by other companies was not a problem for Remi. My personal feeling however is the long wait to get the TV installed and overbooking the Geek Squad. Sales Rep. was given exact concerns about the project which were not passed on to the Squad. She was given a hour to install, which turned out to be 3 hrs. I also needed the same base of the Samsung as the one I replaced in order for the TV to fit. It arrived with a different base which meant Remi had to rearrange the rest of the equip. The TV had to be installed at an angle because of the base, so color is often distorted. Remi was extremely patient with my low techincal skills & did not leave until I was satisfied. I'm sold on the Geek Squad & the challenges of this install were mostly created by the sales department, which I would give a rating of 2.

This was my 2nd time using Geek Squad to install TV/SoundBar/wireless router. Once again they did an outstanding job. Neat. Pleasant. Everything was up and running when they left.