Customer Ratings & Reviews

The Geek Squad gouts, Mike and Mark, we’re beyond great. They did a wonderful job setting up my new mount and sound bar, and then took the time to be sure I understood how to use both. So far, purchasing TOTAL TECH has been a wise purchase for me.

Install was so quickly completed. The Geek Squad Reps were wonderful about explaining the functions of the Sony Bravia and answered all our questions. Excellent service, and very knowledgeable and nice Reps.

Three Geek Squad agents arrived and quickly, neatly and efficiently installed my smart TV, receiver and DVD player, and made sure to clean up afterward and haul away the boxes. They even removed my old (and large) projection TV and carried it down the stairs to the garage for me. They were very courteous and professional and I was very happy with their work.

The geek squad fully removed my old TV, installed and completely set up my OLED and answered all of my questions. Josh was fantastic and extremely knowledgeable about not just the TV, but Audio/video in general. We had some very good discussions about various products and features.

Agent was right on time. Very knowledgeable and was a quick set up. He was very helpful explaining remote and adjusted our new 58 inch Samsung tv for us.

The Best Buy Geek Squad Agents Who Hooked Up And Connected Our Newest Smart Television Were Very Nice, Professional, And Helpful. They Gave Us Great Advise On How Best To Make The Television Picture Clearer And Crisp. We Really Appreciated Their Support And Advise.

I think we got the best agents they have. They set up everything TV Sound Bar Cable and DVD. They were professional and very neat and accommodating. They took they time to make suggestions and set up everything perfectly They went over every remote and function with both of us. Having them do this was the best decision

Techs were outstanding. Set up tv with ethernet connection to our wifi, demonstrated use of new design remote, set up and organized our favorites and made sure we were fully satisfied before leaving.

Geek Squad tech Sal installed my Sony 50” Bravia tv and it was the best decision! He made sure the tv was working perfectly before he left and called the next day to check if I had any questions. I was so impressed that I will use Geek Squad services for all my future purchases!

I didn't know how easy this the ROKU TV would be to set up so I payed for the Geek Squad service. When the guy delivered the TV it quickly became apparent that the legs of the TV were going to be too wide to fit on the vintage piece of furniture where this TV was supposed to sit, despite being told by Best Buy customer service that it would (their measurements were off by several inches). So I had to quickly improvise and substitute a less ideal table for the TV to sit on. I watched the Geek Squad guy get the TV put together and all set up and running and learned that it was pretty easy and something I could definitely do on my own. The whole reason I had ordered a smallish 32" screen TV was so that it would fit on the vintage TV stand table that I have. Since it wasn't going to fit there was no reason for me to stick with that size when a larger screen would be much better for the living room. So after seeing how easy it was to set up, I unhooked the TV, boxed it back up and took it to the store to exchange for a larger size. I brought the larger TV home and got it set up myself. Could I have done it all on my own without first going through the Geek Squad??? In hindsight yes, but I am so engineeringly challenged that I liked seeing and learning from the Geek Squad guy.

The Geek Squad arrived on time and completed the installation in record time. They were very thorough and clean and the work went very smoothly. They set up the TV remote control and they even set up an old Polaroid VCR/DVD player that I had, and got it to work on the new TV too! They gave me a brief training session and answered all of my questions. What a great job they did.

The Geek Squad installed my new Samsung TV, Onkyo receiver and several other components. They worked quickly and neatly (they put on shoe covers to protect my floors). When there was a slight problem with the speaker hookup a couple of days later, they came out and quickly resolved it. Good, knowledgeable guys - courteous, patient (explaining how all those components work).

Great service from the 2 gentlemen that installed my new TV. They made sure that everything was set up, easy to use and explained everything in detail. They were Great.

I paid for them to deliver and set up my TV/Soundbar. They were there on time and were quick to finish the job but didn't leave until I was satisfied with the install. They did it right the first time. They were professional, courteous, and knowledgeable. They cleaned up everything before leaving. Both the TV and soundbar were installed, setup and verified operational. I am very satisfied with the 2 installers. The smiles on their faces showed that they enjoy their job.

Two gentlemen came to install and set up the new 72” Samsung tv I bought. I had a cable box and a sound bar. We are seniors so technology is not second nature for us. They arrived promptly and installed everything in a manner that simplified working the system. They demonstrated alternate streaming services that would match our needs and were budget friendly. Daryl left us his cell number and offered to help with any questions at any time. We appreciated his willingness to be there for us. We are now streaming successfully.

I am very happy with this product. My salesman was Duran and he was knowledgeable, personable and professional. He made my experience a very good one. The 2 gentlemen who did the hookup and installation were wonderful as well.

The Geek Squad crew were very professional, very knowledgeable and simply made the set up easy. Then they took the time to show me how the new technology works in a way that was easy to understand and remember. Then they clean up and hauled the old euipement/baxes llt.

The new equipment gives us a terrific picture and surround sound package. We bought a LG blu Ray DVD player and a Samsung receiver along with a Harmony controller. Still terrific to have only one control for all the equipment which includes tv,receiver, DVD player, surround sound, and CD player. Thanks to the outstanding agents Lynette and Ryan for putting it all together for us.

Decided to bite the bullet and pay for Delivery, Installation and Set Up Services - and really glad I did. Everything went as scheduled and two professional looking, personable G.S. techs arrived, disassembled my existing set up, unpackaged and installed the new TV and Soundbar system. They noticed a flaw in the picture during the set up and Immediately arranged for a replacement. They completed the system installation so that we could use the TV ( flaw was irritating, but not fatal) until the new one arrived - it had to be ordered. They went over the operation of the new system, answered all of my questions, cleaned up after themselves, and left. When I think of what a hassle it would have been to have done this myself only to find out it was defective, and to have to re-package, return to store and then do it all over again when the new one arrived ---- Thanks again to the Geek Squad Techs - Great Job!

The Geek squade was very quick with the installment and made sure I understood all the TV functions. They also did a great job with connecting cable, sound bar and dvd player. They team was very courteous and respectful of my property.