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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 271 Showing 5,401-5,420 of 18,772 reviews
  • Rated 5 out of 5 stars

    Love this TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. I got a great deal and set up was great. They arrived on time and made sure I was happy before they left. I bought the TV for my bedroom and love everything about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    setup people were efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    setup people were efficient , knowledgeable, and professional and right on time. I didnt need as much as I thought since the tv fit on the stand that I had nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience with the delivery and set up of the TV. The whole process took less than 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came out were great. They were very knowledgeable and friendly. They set up my tv and cable and home entertainment box. They were very patient explaining how everything worked. They did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Intalation of new tvgr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes they arrived on time. They were very knowledgeable, courtesy and knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    spectacular sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been looking for sound systems before purchasing the Samsung. Most of the other systems would have cost me in excess of $400 to $600. The Samsung delivers a superb sound for $250.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and very efficient! Super nice too.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys got the tv all set up and showed me how to do it myself. The Best Geek Squad ever!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did install it really effectly and added everything that was needed to be hooked up. I will use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was awesome and highly recommend! Best Buy always has excellent personnel and they are so efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV connect and Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy staff was excellent. Very friendly, kind, professional , knew just how to set up and explain how to use the TV and remote. Thank you for making it very easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The contractor was professional and timely.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am only giving this 5 star to the gentleman that came out to deliver and connect my TV. He was a contractor and nit from the geek squad. I was so dissapointed with the geek Sqaud service I recieved at the Bowie store. I am happy that the company trued to eleviate the unprofessional service by giving me a guft card and starting my geek sqaud plan the day of my new TV delivery. The contractor was professional and timely, he even connected my Internet to my TV.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very respectful and friendly. Took time to explain how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geek Squad. They are always on time, get the setup right, friendly and answer all my questions. Plus they make sure I know how to play everything before they leave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. And very knowledgeable about the trade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a fine job in setting up my new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, effective, cordial and a great help. I recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was professional and polite. Did a great job with the haul away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad-Tristan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really knowledgeable! Went out of his way to get me set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New tv was installed and set to our specifications. Tech was very knowledgeable and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast helpful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was able to re-install the tv according to our specifications, quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job, Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 32" Samsung Smart TV was installed and connected as planned. Geek Squad agent Nathan and his associate partner arrived on time for the appointment and were courteous and professional. They connected my tv to my home wi-fi network and setup the Directv app. for me. I was very pleased of how everything turned out at the end. They did an excellent job!!

    I would recommend this to a friend
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