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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 273 Showing 5,441-5,460 of 18,760 reviews
  • Rated 5 out of 5 stars

    TV Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that came to do my install where great! Very nice, knowledgeable and willing to answer any questions, from anyone! Made awesome recommendations also! I would recommend them to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent competent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my TV, connected it to my AV system, reprogrammed the remote controls, and adjusted the speakers -- I'm totally satisfied.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad agent was great Scheduler was terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellow who came to install my device did an excellent job, was patient and helpful. The customer service dept. who did the scheduling was terrible, changed my delivery 5 times. It took a month to get the TV I bought in person at Best Buy. I see no value in being a member

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation is worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not very technical when it comes to tvs & I wanted to ensure my tv was set up and optimized for me. Very happy with the installer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service on installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    next time you buy anything with great value I recommend to buy the service offer best buy and they are professional to installation and fast alp explain everything to you how it work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time, thorough, answered all questions. Done in a timely fashion and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top reviews for installing and setting up my new TV and showing me all of the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This experience has been soooo helpful. I just sat there and was able to relax while they set up lol. The guys were professional and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed a Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture for a small TV. OLED is the best quality picture - well worth the price. Highly recommend this 55’ TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Martin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two agents knocked this bad boy out. I am retired, In no hurry. We had a pleasant conversation during a very easy installation and set-up. No Direct TV. No U-Verse. Internal antenna. Watch PBS most of the time. Programming revealed 50+ channels. Fantastic. Way to easy. Blessings to Best Buy and the Geek Squad. One wire to internal antenna. One wire to AT&T's Gateway Box. Boom. Done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed it all quickly and completely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent really new what he was doing and listened to me carefully to complete the setup according to my need - TV, soundbar and DVD player

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't our first time using the Geek Squad...The guys are super efficient., patient and informative explaining everything to people like us who know nothing about technical stuff..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians were very efficient in unpackaging and setting up the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron and Devin arrived on time, very pleasant and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick did a great job installing our new Sony 65" set. He answered all of our questions, and he cleaned up the packaging when he was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV. Extremely helpful. Agent was very knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    SET UP TV ON STAND IN MINUTES.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CAME HALF HOUR LATE. CALLED. FINISHING UP A JOB. THEN PARKING ANOTHER PROBLEM. FINALLY. SETUP TV ON IT'S STAND. CONNECTED MY CABLES, SET MY MAGIC REMOTE, AND CLEANED UP. ALLINALL A SATISFACTORY JOB. WILL USE GEEK SQUAD AGAIN IN THE FUTURE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and friendly unpacked television neatly and took all packages' away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely delivery. The man was very helpful. He set up the TV and the settings for a perfect picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast helpful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was able to re-install the tv according to our specifications, quickly

    I would recommend this to a friend
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