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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 277 Showing 5,521-5,540 of 18,760 reviews
  • Rated 5 out of 5 stars

    SUPER HELPFUL HELPERS!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent knew everything about the installation. I did change to "feet" on the tv and he showed me an alternative to fit my situation and it works GREAT!!! He returned to install the new "feet". SO Helpful and caring!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that came out not only hung the TV, but sat with my husband to discuss and show him all the bells and whistles of our new TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, and great work, very well done! I'm glad I used the service, as there were cords and connections I would need help to do. Got done, quick by Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is always on the money with the quality of skills and level of professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience with the delivery and set up of the TV. The whole process took less than 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, knowledgeable, friendly, helpful, good, good, good, good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with the Geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad arrived as scheduled and were very personable. Installation was done very efficiently and all trash was carried away. Appreciated they wore footies on my new carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and setup a was perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Tech delivery and setup very professional and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great in-home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the service man was very helpful, knowledgeable.answered our questions and offered solutions to concerns. had the materials to change our original set-up when we needed to change.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new 75 in TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great. They showed up at the time they said and called a hour before. They set up the TV and made sure everything worked also explaining as they installed the unit. This is our second big screen TV in the last 12 years and we will use the great people from the Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad (Installation)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Very professional and knowledgeable with installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was very friendly and cooperative, and informative about the working of television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I could not be any more pleased! Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a SUPER challenging setup. There was NO way I wanted to tackle this on my own! The Geek Squad did an AMAZING job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love the tv!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had no idea how to setup and successfully connect everything. John, the Geek, delivered it and everything we needed. We never had to carry or open a box!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOGLE TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that did the install for us was quite knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install Team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Install Team was very efficient and knowledgeable. They explained everything about the new TV and setup with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job…the tech was very courteous, knowledgeable and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad were very knowledgeable and friendly. Went beyond what was needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, quick and efficient. I wouldn’t think of doing this myself. Good Squad is one of the reasons I shop at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific service make your life easier and use the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are really pros. They delivered the new TV moved the old one for us, set up new TV, speakers, and DVD player and demonstrated how to use each component. They also removed all trash.

    I would recommend this to a friend
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