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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 277 Showing 5,521-5,540 of 18,776 reviews
  • Rated 5 out of 5 stars

    My Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnect old TV set up new TV and program it I had nothing to do but watch it thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasant & professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! The tech set up my tv and helped me get all the other services I needed. (Netflix, etc)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and quick. They were very easy to talk to and made sure I understood everything before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad takes the stress out of setting up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad! They are very professional know what they are doing take the worry out of setting up your electronics and they are respectful of your home !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job mounting my tv - very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV. Installers did a great job. Came to our home and installed it quickly and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv with care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my tv , and my Denon receiver , and my new blu ray player. It was a very good idea to have them install it perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install went great. The two guys that were here were very accommodating they wasted no time and answered questions to give me a sense of navigating through my new smart tv. So it was a great learning experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered and setup my tv in a timely manner....great job setting it up and they took extreme care to make sure there were no issue...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service , personable, very knowledgeable, even helped with receiver and gave recommendations of brands to replace when I was ready for upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    service went off as scheduled and person very nice and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OVER THE TOP GOOD...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my..GEEK SQUAD was over the top professional, quick, neat and tidy, very well informed as to ALL our electronic devices, but most of all FRIENDLY and user friendly also. Loved these guys..well worth our money spent for them. We are soooo enjoying our new 65" Samsung..Thanks Guys..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek the Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't have better. Took them 1 hour for what would have taken me one week. Big big help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GWayne

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect delivery and setup. Real pros. Very nice and new the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only did my Geek Squad service provider do a great job of installation, he also made some suggestions that were really helpful with my home entertainment system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad got the TV up and running right away. i was a little disappointed that I couldn't connect directly to the internet with it but I like it and I get ROKU so I'm good with that. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem was assessed and the fix was quIck!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently the wrong cable wire was hooked up - - when the correct one was identified, my picture was improved tremendously

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55" T.V. was installed on its stand very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer picked up T.V. at Best Buy, delivered it, and set it up. He didn't leave until everything was working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jesse is a GEM!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse is knowledgable, patient & creative! He very patiently explained how to use the new remote several times to my son who has special needs. He encouraged him and made him confident that he could navigate it on his own. Thanks a million Jesse!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs set everything up and spent time instructing me on the remotes and the DVD remote. Very patient w/me

    I would recommend this to a friend