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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 278 Showing 5,541-5,560 of 18,776 reviews
  • Rated 5 out of 5 stars

    Excellent installation. Polite knowledgeable and e

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent team . Very helpful and knowledgeable. Went above and beyond to make sure everything was working to my satisfaction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yeah Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were friendly and knowledgeable. They connected everything and showed me how to use the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knowable with setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad tech was very polite and easy to talk to he knew what he was doing and showed me how to work my tv and answered any questions that I had. I

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up smart Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up our smart TV and explained all the perks! Very patient and thorough!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad moved my TV in Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job after my phone number was corrected in Best Buys database They even moved my old TV out of the way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two thumbs up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians hooked up my system (TV with sound bar/sub) in record time then took all the time we needed to be sure we knew how everything operated. They did not "talk down" to us and acted as if there was no place they would rather be than help us with our new "toys". We were absolutely blown away by their product knowledge and their patience with all our questions. They performed well beyond our expectations! Kudos to the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, efficient work despite my distractions. Arrived early and worked straight thru. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installers were quick, knowledgeable and very

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers mounted my TV and Sonus TV stand. They were on time and went right to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was did it quick and clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a fantastic job very nice techs they even advices us how high I place tv on wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When is a GEEK not a geek?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional as well as congenial. John Shores, Geek Squad extraor-dinaire, did an excellent installation and explained things so even I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dr. Watchsome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery men arrived on time. Took TV from shipping carton. Attached legs to TV. Placed TV on table, attached all cables. Turned TV on and made necessary settings with use of remote controller. Removed all packing material and cleaned up area. Placed old TV and trash in truck and departed. Estimate 30 to 45 minutes total time. Good job with offer to assist if needed in future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, friendly service. Explained everything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Basic Setup Went Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer arrived on time and went right to work. Wasn't afraid of my dogs and took care to put booties on over his shoes. Pretty much had everything ready to go in about 30 minutes or so. No issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does it perfectly, again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were on time, professional, courteous, friendly and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery was at the time e mailed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and clean up was great and completed in a timely fashion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yea for the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly, professional and knowledgeable. They easily and quickly set up my new tv and programmed it for me. One explained the use of its simplified remote which I really like. They took away the old tv and were here only about 20 mins. Both agents wore masks and shoe coverings which I appreciated. Two friends had used this set-up service and highly recommended I do the same. I heartily agree!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man came in, put it together and left. Took all the boxes. He was very quick and nice. Everyrhing works very well and I know how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice and polite geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    both young men were excellent in setting up the tv set and explaining various aspects about the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was friendly and quickly set up my TV. now can access all my services easily. They include Netflix, Amazon Prime, Hulu and Sling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad workers were GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jordan and Thomas were EXCELLENT workers! You guys are friendly, competent and overall really good people. You did everything, including carrying the heavy TV stand up a flight of stairs with a smile on your faces. You set up the 75 inch TV quickly and you guys are unbelievably nice. Everything works great. Thank you very much for your hard work!

    I would recommend this to a friend