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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 279 Showing 5,561-5,580 of 18,776 reviews
  • Rated 5 out of 5 stars

    Excellent tv setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was connected to all my devices. They had each of us test out the universal remote to make sure we could operate everything easily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patient and Knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and courteous. Installation was probably more difficult than anticipated, but they stuck with it and finished the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech was a professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech tech was on time, knew what he was doing, polite explained everything so I could understand what was being done. He was a professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service arrived as scheduled and set up the TV. The te h answered all of my questions and made certain I understood how to use this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up my replacement tv. good job, friendly servide.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed and setup quickly and cleaned up very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service actually came with my TV purchase (I did not purchase separately); however, it was extremely nice to have everything set up for me... PERFECTLY!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and set-up went smoothly! Took old TV with him so we didn’t have to deal with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad rep was polite, courteous, helpful, efficient and effective. Also, very informative with down to earth explanations and suggestions. An asset to Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very patient and explained all of the features of my new TV. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Late getting here, but spent plenty of time settling up new Tv and how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered and installed the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy the TV as it is now on the wall and so much easier to see.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work was done efficiently and he made sure we knew how to work everything before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents who did the setup on my TV were very efficient !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store staff came and hooked up my tv and sound bar explained how to use everything. Very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, everyone was great, the whole process was more than I expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dick's new Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very skilled Geek Squad agent set up our new, high-option Sony. We're very pleased with the outcome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tec Jeff and his assistant was very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    service was great and professional. Jeff and his associate knew there job. Highly recommended!!!! Thank you best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really knew his stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with my set up guy. He connected my youtube and youtube tv apps also. He knew the tv menu like a pro. Super nice guy, professional and friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Answered any questions I had. installed quickly. if the need arises will use them again.

    I would recommend this to a friend