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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 9 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 280 Showing 5,581-5,600 of 18,760 reviews
  • Rated 4 out of 5 stars

    Very professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived as scheduled and went right to work. Our set-up is complicated because the TV is wall mounted with the wiring going through the wall. They had to get a different mount to fit the spacing of the studs, but got the work done without a problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mounting job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy did great job and cleaned up the work from an installer that was there a couple of weeks before.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad did it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did good job of installing the TV. they tried to set up the headset we purchased but it was the wrong one. I exchanged it and call the Geek squad that did the TV but they never came back to install the headset.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need audio/video install? Call Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Geek Squad reconnect my HDTV while fixing existing components - they were thorough, professional and even moved my cable TV connection when Spectrum didn't show up. A great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who brought my new TV was personable and knowledgeable. He wanted to assure my satisfaction, answered all my questions, and overall was a great representative for his company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Samsung television is a pain in the butt.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung television that we bought did have a clear sound, so that was a good feature; however the volume had much to be desired. It sounded "hollowed out" if you would. We bought the TV anyway because we needed a television; I was dying for one,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV and weird devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic! I had no idea how to connect a Firestick, a Blue-Ray DVD player, a Region-Free RGB DVD player, and a laserdisc player to the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an Excellentj job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They unpacked and set up my Sony 950G TV quickly going through all the necessary steps to progam it to my tastes. They cleaned up and took away my CRT TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv with care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unboxed my tv and set it up showing respect for my house (they even wore shoe covers).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tech ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very competent, professional, and patient. Best tech I have ever experienced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad installed and setup my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV, connected to Sony receiver and tested to see that it was working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected and mounted my 3 Televisions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 3 TVs from Best Buy, and I wanted 2 mounted in the bedrooms, and the 75" set up in the AZ. Room, I hired the geek squad to do the work, the guy came out and did a GREAT job, everything was mounted and looked and performed great, the guy was very knowledgeable, and made me feel that the job would be done and done correctly. Everything was setup and works great, he even installed a sound bar with big TV, I recommend the geek squad for all your set up needs, there a little pricy, but you get what you pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 65 Inch TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents delivered, setup all attached devices, tested the TV and verified that everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gets a thumbs up. Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both young men have done an outstanding job setting up the TV. They were kind and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, easy, our “Geek” was Tony. Nice informativ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up 65” tv with sound bar. On time, efficient, informative, professional and personable. Was great with communicating when he would be arriving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were very courteous and patient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new tv and receiver quickly and neatly. They also "cleaned up" my rat's next of wires to my system. I recommend them highly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geeks do great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job! Guys courteous and very nice. They made sure everything was in good working order and answered all of our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the geek squad for my computer and now we signed up for the TVs also. They arrived on time, connected three TVs for us and answered gall our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivered and installed my 85in,Sony tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that work for the Greek squad that deliver more television called and they were right on time as they quote it. They were very polite very professional they installed my television. They also set it up with the programming download the apps everything that had to be needed when they left my TV was ready to watch. I highly recommend them they were an asset to Best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys who were here were great and got our tv up and running. They were the best

    I would recommend this to a friend
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