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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 280 Showing 5,581-5,600 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad installed it quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arriving on time and hooked up my TV and antenna.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cactus jack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad serviceman set up our 50" sony tv very quickly and efficiently. He adjusted the color to where we thought we were almost in the picture as they are so real. We are very please with the technician and will buy another tv in the future from BB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install went quickly and the agent was thorough and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who came to set up my new TV and equipment knew their stuff. In no time all the new equipment was set up - ready to go - gave me an introduction and were on their way, They even took away the two ton old TV I was replacing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad came on time and were professional.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS were prompt and professional. They set up the television and got the sound bar components working and explained everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The did a fantastic job. Made sure that it was starting up and that Everton looked right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice people, worked quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both of your installers were friendly and knew what they were doing. Explained the new TV and what it could do. Everything is working fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They showed up on time & efficiently set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They programmed all my apps and gave me instructions for using the remote. They followed guidelines for social distancing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    from my initial consultation visit to both installation appointments, everything went great. Squad members were friendly and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up & Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV and Sand Bar set up was great! We would recommend the Geek Squad for everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad quickly unboxed and set up the TV. They made sure everything worked, then cleaned up all packing materials. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knowledgeable and nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was nice and was able to install my tv in a fast knowledgeable manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provides high quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team of installers. Good knowledge and a great ability to explain the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved Problem Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Restored original settings and brought sound bar back to proper balance. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service no problem friendly guys that came to mount my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Pro !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The home set up plan is the only way to go unless you have above average technical ability. The techs are knowledgeable, and excellent at install .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent expertly connected and set up new TV. Explained functions and answered questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation was done quickly and professionall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 agents did an outstanding job. Very pleased! Both were very knowledgeable and they Andre all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not have my TV mounted but they did a great job setting up my TV. Very nice and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech came in and did the mounting quickly and also tidied the wires to make for a clean install

    I would recommend this to a friend