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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 280 Showing 5,581-5,600 of 18,772 reviews
  • Rated 5 out of 5 stars

    My tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were knowledgeable, polite, and professional..installation was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service for setting up new TV.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents came a perfectly setup the TV to my current AVR setup. The communication and professionalism was greatly appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad had everything installed quickly.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad had everything installed on the tv. Internet, change use of cable remote, signed in on Samsung account. Job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEKS COME THROUGH!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY QUICK. VERY SMOOTH. VERY GEEKY. GREAT SERVICE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad workers were GREAT!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jordan and Thomas were EXCELLENT workers! You guys are friendly, competent and overall really good people. You did everything, including carrying the heavy TV stand up a flight of stairs with a smile on your faces. You set up the 75 inch TV quickly and you guys are unbelievably nice. Everything works great. Thank you very much for your hard work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Installer!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the Geek Squad Installers. They were quick and professional and set the TV up nicely and explained everything we needed to know. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys, great set up, great service, great explanation on how the TV works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job Best Buy

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my go. They showed me how to operate it and it works beautifully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quickly install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    goodIs Greek life really worth it? There are many advantages when it comes to joining a fraternity or sorority. Greek life is a great way to meet new people, gain leadership skills, and build lasting connections — and then there's also all the parties and events you'll be attending.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OVER THE TOP GOOD...

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my..GEEK SQUAD was over the top professional, quick, neat and tidy, very well informed as to ALL our electronic devices, but most of all FRIENDLY and user friendly also. Loved these guys..well worth our money spent for them. We are soooo enjoying our new 65" Samsung..Thanks Guys..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    We were expecting a DVR with TV did not arrive.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV works great but I do not understand why when the DVR was supposed to be a Freebie with the purchase of the TV. No explanation why it wasn't installed with the TV or at least delivered. The TV was installed and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No hassle installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV arrived on time and the installers were quick and efficient and showed me the basic operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Giant old TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very professional and helpful. They arrived right on time and quickly removed our old, monster of a tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasant and knowledgeable

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person was very pleasant. We talked about the t.v. and how it works and how to take care of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do to an illness had Geek Squad resetup my entire Home Theater. I have a 7.1.2 Atmos set up. All speaker wires were run neatly. Most important everything worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Geeks!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were so knowledgeable; they helped me with all my questions as they installed my TV. It didn’t take them long and I was ready to view as they left. The lead tech gave me his card in case I had any problems. I couldn’t have asked for more competent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service Experience

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service delivery was completed as ordered. The delivery was completed with great attention to the questions that I had. I was very impressed with the patience shown in explaining to me the operations of the TV sets. I appreciate the high quality of services rendered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competant, courteous technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roland was efficient, got the TV up and running, connected my Apple IPad, and WiFi then made sure I understood how to use the system. Great teacher

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is amazing!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough good things about the service provided by the Geek Squad. They and us wore our masks as they delivered/installed our new 4K TV; moved our other TV to another room; installed our new HDMI to RCA Converter on yet another (oldie but goodie) Sony TV which allowed us to attach a Firestick (and cut the satellite cord). They took their time to be cautious with everything they moved and set up our two new 4K Firesticks and assisted us with setting up our YouTube TV on the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with my purchase but even more please with the installation and advice provided by the Geek Squad who came out to mount and connect everything for me.

    I would recommend this to a friend
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