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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 8 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 284 Showing 5,661-5,680 of 18,760 reviews
  • Rated 5 out of 5 stars

    Setup was excellant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and installed the features I wanted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job getting our TV setup, on the stand and ready to watch. Our tech was really good at his job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents from geek squad delivered, mounted, installed, & connected my TV to Google They were awesome and their support was awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew did an excellent job connecting our new TV. They were very polite and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job setting up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and made sure that each of the separate components worked and showed me how to access them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't have been happier with Jake's ability, efficiency, knowledge, and friendliness. Appreciated his sound advice on all things tv and soundbar related to further enhance my video, audio experience and pleasure. Geek Squad is well represented by someone of Jake's expertise and personality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the TV efficiently and quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never install my Home Theaters w/o using Geek Squad. They guarantee all of their work....they do it in half the time and they explain any and all features of your new equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth and easy setup of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup my tv, connected all devices and made sure it was working before existing my residence.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    setup people were efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    setup people were efficient , knowledgeable, and professional and right on time. I didnt need as much as I thought since the tv fit on the stand that I had nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my go. They showed me how to operate it and it works beautifully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shortty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job in setting up my television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv delivery and install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivery and set up the television. Explained how tv works . Quick efficient, clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes it was quick and they explained everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine wasn't mounted but they did an awesome job getting it set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe Brown who instaled our tv was just great. He was on time, extremely pleasant and well informed. Installed tv, cleaned area after installation and answered all questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up my new tv running through my new receiver, I was having trouble found out we had a bad cable . he got everything running great. worth the money ,saved a lot of stress..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service setting up our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service setting up our new tv - very kind and helpful Arrived on time and let us know when he was on his way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick did a perfect job in installing our 4K Samsung smart TV , connected it wirelessly to Netflix & Amazon Prime and made sure we understood how to use the various features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable, helpful, efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He and his helper kept me informed as they travelled, unloaded and set up the tv expertly and instruct us and demonstrated the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad set up my 55" LG OLDE Tv and they suggested I get a new mount that will allow to TV to move which my older mount did not allow. The technician arrived on time, he called for another tech to help him get it on the wall. They set it up quickly.

    I would recommend this to a friend
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