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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 284 Showing 5,661-5,680 of 18,776 reviews
  • Rated 5 out of 5 stars

    I love these guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are always so polite and friendly. They’re efficient & knowledgeable. I don’t know what I’d do without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation at my home.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a good delivery of my new TV at the Germantown, MD store - your men were friendly and helpful and carried the TV to my car. Your Geek Squad rep was on time for the installation, performed the work in a timely manner and gave us full instructions on operation of the TV and streaming. We were well satisfield.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unboxed and Setup my Sony A80J

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an excellent job. Provided needed instructions and took an old set away. Quick, no mess, no fuss!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your team was professional and efficient with installation and instruction with our new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successful install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up TV and all connections to devises. Tested to assure all working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV so quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Parker is an awesome Geek Squad representative. Works quickly, very neat and explains how things work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Indispensable, the technician delivered and set up the TV and we were ready to go within a short time of delivery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was good it took only an hour . It was worth getting set-up done by them , It would have taken me hours to complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Best Buy Geek Squad set up my new TV. He was on time, very courteous and explained all the features to me. I'm glad I had The Geek Squad install my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So kind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was so nice enough to have the TV set and was knowledgeable about the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reinstall was quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your TV installers not only installed the new TV quickly and easily, but also reinstalled the old TV in a new location. They were great, polite and hard workers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tv for the price. guys who set it up were very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very capable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men that delivered and installed my set were prompt and friendly. They were also very helpful in moving and installing my old TV to a new location.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and mounted and programmed our TVs perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yankee fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were just great hooked up everything and taught us how to use everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent demonstrated exceptional professionalism and expertise while setting up the TV. He took the time to thoroughly explain all its features, ensuring I felt confident using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jared

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jared was great, came in assessed the area where the TV was going to go. Installed the tv and set it up. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JerryK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs wall mounted my 85 inch tv and connected my surround sound system and set it up completely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were extremely efficient and courteous. They set up my TV and made sure everything was working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The techs set me ip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my tv and made sure everything was in working order

    I would recommend this to a friend