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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 285 Showing 5,681-5,700 of 18,772 reviews
  • Rated 5 out of 5 stars

    Fast delivery and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and always helpful also on time i would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hook up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job hooking everything up. Very Professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians arrived on time, were curtious, and set up my TV on no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer Very Knowledgeable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installer is very knowledgeable and was a delight to work with as well as answerering any questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, courteous and knows his job well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pleasure dealing with Nolan. He had the old set removed and installed the new one quickly. He explained everything to me and answered alll my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great in home service!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came to do the setup when they said they would. Very knowledgeable, helpful, and friendly employees. As I am tech deficient I appreciated this service very much and it's worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and his partner did a great job installing our new tv. Very helpful, on time and thorough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers were great... On time and were very informative. My wife was beyond impressed with all the help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my new Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my TV and hooked it up to my receiver and showed me how to use the new remote and TV. Their service was superb.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was extremely knowledgeable and friendly. The intall was smooth and everything was correctly set up the first time. Highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup was excellant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and installed the features I wanted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation & Old TV Takeaway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was vey satisfied with the Geek Squad’s installing the new tv and removing the old tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great. He was very knowledgeable and quickly set up the TV and sound bar. He explained and showed me how to use both. Very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank Aaron for my tv hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron is the best along with Mike these guys know how to be professional in your home do the job clean up and gone thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrive on time. That was a blessing! The did an expert installation in under an hour!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    total TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The placement and the installation of the 65" TV was done without a flaw and the old unit removed as agreed on in the contract! Due to a scheduling problem from the store, the sound did not come on the date promised but while the leader man worked on that problem and got a guaranteed delivery date and time on that, the helper did and outstanding job setting up a second system we had upstairs!! Our Geek Squad service would have done that at a later date on another call but this added service more than covered the second day delivery of the sound system !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick hook up with no issues. Responded efficiently to my questions and issues. Resolved everything before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the best. The technicians are so smart and helpful. They are efficient and do repairs and installations in record time. I cannot live without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All questions answered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and showed me how to work my way thru the different things that can be accomplished on the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does it perfectly, again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were on time, professional, courteous, friendly and very helpful.

    I would recommend this to a friend
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