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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 286 Showing 5,701-5,720 of 18,760 reviews
  • Rated 5 out of 5 stars

    Hook up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job hooking everything up. Very Professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a terrific job of installing the new TV and moving our older one to its new location.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got it Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the installation right the first time. Checked out all functions before they left including the cable connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zel is the best service person to have. Knowing our situation he brought everything we needed to make one trip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    spectacular sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been looking for sound systems before purchasing the Samsung. Most of the other systems would have cost me in excess of $400 to $600. The Samsung delivers a superb sound for $250.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed tv stand & apps for my tv. The agent was great & I would recommend him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No hassle installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV arrived on time and the installers were quick and efficient and showed me the basic operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job with delivery and set up of my new TV. Knowledgeable and respectful of property.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    came on time (even early)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional had all the tools they needed. Told me they could use original mount so I could return themount I had purchased. They were wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our tv perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He set up our 2 tvs and sound bar very quickly and like a pro. Made sure we were happy and even carried our old tv into the garage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who installed the TV was very professional. He was very pleasant and not creepy like some guys you have to let into your home. The install went great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything went very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came out did a great job. Everything went well, they were very polite, and efficient. Cleaned up when they were done, and very informative, as to the workings of the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents very cautious with N95 masks. Maintained distance . Very adept at connecting new device and linking to Logi tech remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys and the lady from Best Buy were the best I have had from the Geek Squad. If it is at all possible I will ask for them if I need the Geek Squad again. They were very polite, very friendly and did anything I had ask them to do about my tv. I am not an expert on how to set up anything on my TV. They explain everything very good. Thanks again for all the help with my TV and my husband.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid service .... knowledgeable technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech knew what he was doing. He attached all my components to the three new sets, and hauled away some dinosaur sets I couldn't wrangle through the front door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for your help. My theater system sounds amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who came out was great. He answered all of our questions and was very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very knowledgeable and answered all my questions I had about the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Geeek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was set up and ready to use. Thanks for great work by your team member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service provided was efficient and Awesome!! Thank you!!

    I would recommend this to a friend
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