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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 286 Showing 5,701-5,720 of 18,772 reviews
  • Rated 5 out of 5 stars

    Great team work

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick hook up with no issues. Responded efficiently to my questions and issues. Resolved everything before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All questions answered

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and showed me how to work my way thru the different things that can be accomplished on the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does it perfectly, again.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were on time, professional, courteous, friendly and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very impressed with the timeliness, efficiency, courtesy, professionalism, and knowledge of these guys. Following the installation, I was shown all functions of the new remote and some of the basics on my new smart TV (65" Samsung). If other purchases are made in the future, will not hesitate to use this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    total TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The placement and the installation of the 65" TV was done without a flaw and the old unit removed as agreed on in the contract! Due to a scheduling problem from the store, the sound did not come on the date promised but while the leader man worked on that problem and got a guaranteed delivery date and time on that, the helper did and outstanding job setting up a second system we had upstairs!! Our Geek Squad service would have done that at a later date on another call but this added service more than covered the second day delivery of the sound system !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this Samsung TV, but rather than mounting it on the wall I chose to keep it on its pedestal. It looks really nice in my home and I am happy with its performance thus far. The Geek Squad did a phenomenal job of setting the TV up for me and guiding me through how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the best. The technicians are so smart and helpful. They are efficient and do repairs and installations in record time. I cannot live without them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value if you use it

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the sole reason I picked up the total coverage or whatnot as it made the installation of my oled TV and wall mount taken care of, instead of costing hundreds of dollars. Plus, it gave the perk of added warranty. The only reason I'm giving this 4 stares is that most products I buy are built well enough to where I rarely need this. But, when I did need it, it came in real real handy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek the Great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't have better. Took them 1 hour for what would have taken me one week. Big big help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called and came earlier than expected. Very professional. Set up TV quickly and explained functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technician was very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like that he showed up at 8pm to connect my 55in TV. But he was professional. Showed me how to work the features. He has a great sense of humor, and was quite funny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the TV efficiently and quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture. The geek squad was quick to set up the tv and organize all the cables. With all the cables on the back now organized it looks 100 percent better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and knowledgeable persons set up and connected to cable box and Sonos system and remotes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasant & professional.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! The tech set up my tv and helped me get all the other services I needed. (Netflix, etc)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV and sound bar was installed with no issues they did a really good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were great. Prompt, efficient service in setting up the new TV, Excellent & Professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did it very quickly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a wonderful job. They were very careful and helpful. He quickly installed the TV and hooked the cable up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 2 TVs mounted in my home by Geek Squad. They were very efficient with their time and got the job done in a professional manner. I would call on them for future service.

    I would recommend this to a friend
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