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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 288 Showing 5,741-5,760 of 18,776 reviews
  • Rated 5 out of 5 stars

    RELOCATION ELECTRONICS INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prior to relocating to Victoria, TX, I requested the Geek Squad setup and reconnect my electronics. It included my 55 inch Sony 930, an Onkyo hi-fi system, a central and two external audio speakers and a sub-woofer. My move included the necessary wiring and connectors. Suddenlink Cable was attached. In less than 30 minutes, all of my electronics were functioning. The two guys were "all-stars". They took the added time to explain how my hifi system will perform when viewing TV. I could not be happier with their quality efforts and results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely knowledgable and professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and connected my TV with Soundbar very efficiently and explained all the features in a very concise manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was prompt, conscientious, courteous and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech was professional and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech took less time to hang two tvs on racks by himself than our AV tech took to cut one hole and move the wire. Seriously the best at what he does.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad went above and beyond for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did an amazing job for us. Not your typical install and did it perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional staff. Did a great job and I felt comfortable while they were here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent connected my TV to all my devices. She was on time, professional and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for your help. My theater system sounds amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung SD90 delivery and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did their job as I expected. They were courteous, professional and answered all my questions and demonstrated the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came and installed and setup my smart TV were very pleasant and knowledgeable of the product. Had great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technician was very friendly and knowledgeable for this product. Had it set up and operating in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jessie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and were very professional. Looking forward to working with you again in the near future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The LG Oled 77" tv is well worth the investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally love my LG 77" OLED TV. The only minor complaint that I would have is when using my LG Soundbar with the Optical 1 sometimes the lips of the actors go out of sync with the sound and I have to keep reloading the sound source which remedies the problem. I have to say it was a great investment and am so glad I purchased the Geek Squad protection. Totally love the big screen size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed and hooked up my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents set up my t v and showed me how to operate it , very friendly. everything works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding, Professional, and Expertise service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I have sent in numerous POSITIVE reviews regarding the outstanding services provided by the technicians (Zach & Ethan) who delivered and installed my new TV. PROFESSIONAL, OUTSTANDING, AND CUSTOMER ORIENTED employees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job setting up my TV and Soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Assisted with TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jissandra was very helpful in getting my TV to work correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed the help that the Geek Squad gave me - they were very helpful and made me feel as if I knew exactly how to use the product when they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 78-inch TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a fantastic job hanging our 78-inch TV above the fire place. They were very careful and neat, and placed the TV exactly where we wanted it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job mounting and connecting the TV, the guys were respectful and worked efficiently. The TV's still hanging and still works

    I would recommend this to a friend