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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 290 Showing 5,781-5,800 of 18,776 reviews
  • Rated 5 out of 5 stars

    Np Geek Squad on hand for the installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No geek squad on hand, but it was installed well by sub-contractors.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent. Got my Directv remote working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MommaDoc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was really helpful and thorough. Very pleased with his work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad support is great to have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my purchase and were willing to help me with other issues with other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Walked me through everything that I would need to know in order to get the most out of my purchase! Even told me what I should go back and exchange!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very helpful. Gave several suggestions. showed how to zoom on new smart tv. hooked up tv etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new 75 in TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great. They showed up at the time they said and called a hour before. They set up the TV and made sure everything worked also explaining as they installed the unit. This is our second big screen TV in the last 12 years and we will use the great people from the Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not great when it comes to electronics hook-ups so we had the Geek Squad service added to the purchase. So happy we did because Steve and Hunter did a fantastic job. They brought all the items to the house and Steve worked on the new items in the family room while Hunter took the old electronics downstairs and di the install down there. Great job! Highly recommend these guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    came late but were quick to complete.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my TV and connected what was needed. Did so quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All work done with explanation and cleanup. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Putting tv together.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and connected everything just the way it was. They went over new tv and all of its options. Very satisfied with new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad professional and quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed our TV and connected it to all accessories flawlessly. Everything checked out and working perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The whole package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new tv. The picture is crystal clear with lots of different options. I haven't even used them all yet!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team of two arrived on time, with a courteous call ahead of visit. These guys treated my place with respect, took their shoes off, installed the TV and guided me through manuals, and left the place super neat. I was impressed how polite they were. I know it's a little extra to pay, but in no way, I could lift and carry the box with 65" TV by myself. I'm glad Best Buy has Geek Squad available for these services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great people to work with!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was on time and very efficient in the installation! Also the man was very helpful in showing me how to use the TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team mounted my TV and get it place. Helped me with the setup and made using the new TV a breeze

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, efficient, but took the time to explain all the new technology to a non-techy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly & sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kris is extremely knowledgeable & helped me with a few issues with my sound system & installing the bedroom TV. Highly recommend him!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV without any problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad team members were polite on time cleaned up and set the TV up. We are very pleased with our LG TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service -- fair price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the price. They knew exactly what to do and tested that everything worked before they left.

    I would recommend this to a friend