Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 290 Showing 5,781-5,800 of 18,772 reviews
  • Rated 5 out of 5 stars

    Perfect installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect job. Quick and easy. Very pleasant crew and great cleanup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Liz

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents were very professional. The geek agents installed my TV in a short amount of time. Excellent work!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OUTSTANDING

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation people were outstanding in every respect. Anybody who buys a large TV and doesn't have Geek Squad deliver and install it is making a huge error

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough and professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work was done efficiently and he made sure we knew how to work everything before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job setting up my TV and Soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Assisted with TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jissandra was very helpful in getting my TV to work correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice and polite geeks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    both young men were excellent in setting up the tv set and explaining various aspects about the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like the Geeks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys made it so easy! In and out in 20 minutes. Set everything up, and took out the trash. All we had to do was point and click the remote. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was installed quickly and I did not have to stress over any of the installation process. Geek Squad Service is worth ever penny...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He was terrific

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first time I’ve used the Geek Squad but it won’t be the last. He was punctual, knowledgeable, courteous and efficient. Whet more could you ask?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered and set up my TV fast!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents unboxed TV, set it up, and made sure I knew how to turn it off, on, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unpacked and set up the TV and explained how it operates

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RAMIE

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD WAS QUICK AND HELPFUL BY SHOWWING ME HOW HOOKUP MY FIRESTICK. THANK YOU

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two thumbs up!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians hooked up my system (TV with sound bar/sub) in record time then took all the time we needed to be sure we knew how everything operated. They did not "talk down" to us and acted as if there was no place they would rather be than help us with our new "toys". We were absolutely blown away by their product knowledge and their patience with all our questions. They performed well beyond our expectations! Kudos to the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD YES.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY PROFESSIONAL AND DIDN'T MAKE A MESS. EVEN TOOK MY OLD TV SET AWAY.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was outstanding!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs set everything up and spent time instructing me on the remotes and the DVD remote. Very patient w/me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't have been happier with Jake's ability, efficiency, knowledge, and friendliness. Appreciated his sound advice on all things tv and soundbar related to further enhance my video, audio experience and pleasure. Geek Squad is well represented by someone of Jake's expertise and personality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was very helpful.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very professional in all that they did during there visit. They made great recommendations on the items that were installed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In and out very quickly - on time and efficient. Very knowledgeable about the product as well as how to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You should have the Pro's do it! Think Total Tech!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let the Pro's from the Geek Squad set up your new home theater, etc. They know exactly what to do, can do it in half the time you'd do it, and probably install the unit(s) more level, better quality installation etc. They even set up your remote for the new device and all associated devices! Better yet - become a Best Buy Total Tech member and save money. Mine paid for itself in 60 days.

    I would recommend this to a friend
Sponsored