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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18767 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 291 Showing 5,801-5,820 of 18,767 reviews
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installer was ver efficient and helpful with installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team arrived on time and ready to work. Geek Squad did an excellent job installing my 55,43, and 29 inch television. I would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knowledgeable and nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was nice and was able to install my tv in a fast knowledgeable manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tremendous service well worth the extra Svc Help

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the brightest bulb in electronics setup! And, having just had back surgery, a 65" tv would not have been a good idea! Total tech support provided me a timely need for fantastic new tv, but they were immaculate, friendly and extremely helpful with questions and tech hints for my new home theatre. You can do that or struggle and hope you are getting the most of your purchase. I took the sure bet AND purchased total tech support for add ons planned down the line. It was a great delivery, set up, and buying the tech support has lead to peace of mind!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasant & professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! The tech set up my tv and helped me get all the other services I needed. (Netflix, etc)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my new tv hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this tv connect and setup went very smoothly. the geek squad team members were on time and very efficent at their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very patient and explained all of the features of my new TV. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the installation option and am extremely pleased with the service. Adam is a highly qualified technician and very pleasant/courteous. A true asset to your organization.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my TV quickly!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were fast and efficient. However, they did not rush out the door. They were able to answer any and all questions that we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installers were quick, knowledgeable and very

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers mounted my TV and Sonus TV stand. They were on time and went right to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a very weird issue with the volume on my Amazon Fire TV and it was only within the Amazon app. Everyone at the store in Porter Ranch were totally pro and really worked hard to understand my strange issue. They sent out a guy with a new TV to see if that TV had the same issue. It did. But the Geek Squad guy found a setting that I search for for days. It was in a weird place. I kept my original tv. So, I am glad I bought my new TV from Best Buy because I love the Insignia TV I bought and they went above and beyond with their Geek Squad customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called and came earlier than expected. Very professional. Set up TV quickly and explained functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected our service quickly and explained how to use our current remote with each item hooked up; blue ray, sound system and cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and knowledgeable persons set up and connected to cable box and Sonos system and remotes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD YES.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY PROFESSIONAL AND DIDN'T MAKE A MESS. EVEN TOOK MY OLD TV SET AWAY.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved my old TV to another room and setup the new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend Sean Mooney for all installs. He knows what he is doing, is experienced, and performed my TV + soundbar install perfectly, quickly, and seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andre was excellent in the set up of our TV stand and TV itself. He took the time to show how it worked as well. Highly recommend him for any type of service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    came late but were quick to complete.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my TV and connected what was needed. Did so quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer Very Knowledgeable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installer is very knowledgeable and was a delight to work with as well as answerering any questions I had.

    I would recommend this to a friend