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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 292 Showing 5,821-5,840 of 18,760 reviews
  • Rated 5 out of 5 stars

    Good Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians who delivered and installed the TV were, clean, kind and cordial. They knew what they were doing too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup - Samsung 43" - good service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered and set-up my Samsung 43" Smart TV and showed me how to use it. They were considerate and patient with me and answered all questions I had. I was happy with this Customer Service experience and would recommend their assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service fromGeek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my new TV in a very professional way. They walked me through the set up and answered all our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek was really polite and knowledgeable. He also told me that my cable box was out of date and I would get a better picture after I got new box. HE WAS RIGHT !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and his partner did a great job installing our new tv. Very helpful, on time and thorough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD YES.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY PROFESSIONAL AND DIDN'T MAKE A MESS. EVEN TOOK MY OLD TV SET AWAY.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV & Audio setup

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely worth every penny to get the best picture & audio from our new tv. Way better than the settings straight from the factory.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad was excellent all the way around. very friendly and on time even early if you can believe that. removed old tv set up the new one and explain every question I had. very good to work with and I was happy with there work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OLED TV is very nice. Sound is okay, but could be better. Picture is phenominal. Expensive considering other options available, but overal a nice TV. I would recommend it if you can afford it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were friendly, efficient and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Late getting here, but spent plenty of time settling up new Tv and how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and efficient installation. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek the Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't have better. Took them 1 hour for what would have taken me one week. Big big help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved Problem Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Restored original settings and brought sound bar back to proper balance. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Arrived when promised, delivered and set up new tv quickly and spent time to go over operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very knowledgeable about all the products and cable systems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were extremely efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. On time, very patient with us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. Answered all my crazy questions since I have never had a tv mounted on the wall before. Made things for me so much easier and I love how it looks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrive on time. That was a blessing! The did an expert installation in under an hour!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knowledgeable and nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was nice and was able to install my tv in a fast knowledgeable manner

    I would recommend this to a friend
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