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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 292 Showing 5,821-5,840 of 18,776 reviews
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were excellent and knew what they were doing. Very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup by Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys showed up within the time window as promised. Setup was easy and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing was done swiftly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a great job setting everything up. Wish I had done this sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing 65" T.V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say good things enough about Scott and Adam at the ease of my installation of my new 65" Sony Bravia T.V. this is a great T.V . I had some problems with the installation of my T.V. At the start of it all, then along came Scott and Adam and made it all right within a few minutes of starting my installation. Thanks guys we can't say enough good things about the two of you, really great guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were so knowledgeable; they helped me with all my questions as they installed my TV. It didn’t take them long and I was ready to view as they left. The lead tech gave me his card in case I had any problems. I couldn’t have asked for more competent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We enjoy our lg tv very much. The picture is very sharp and clear. We also like all the apps you can watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very knowledgeable about all the products and cable systems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed two TVs and programmed both of them. They were very friendly and took the time to explain everything to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Job!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job, cleaned up everything and explained how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was installed without any issues. Installer was on time , friendly and professional. Left contact info that I later utilized successfully.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and professional. I should have asked more questions and done a trial run with the remotes myself before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were friendly and competent and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered &. Installed my new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my tv & set up the smart tv function Excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous and Professional Geek Squad Agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agents set up my tv and were very very professional and very very nice!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Heroes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marcus and Dyllon were models of customer service and professionalism. They mounted and connected our new TV and relocated our old TV. They both helped us understand and appreciate the features of our new purchase. They both relieved us of any tech-phobia we may have had. They should be the example that every Best Buy employee should follow. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tv delivery and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered and setup my new 55" Sony tv. They also removed the old Sony tv. They reviewed the new tv with me and answered all my questions. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only use if Gerk squad, don’t do 3rd party

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional job but very expensive The tv was mounted correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE TWO GEEK SQUAD GUYS WERE GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EVERY STEP OF THE WAY THEY DID THEIR WORK JUST AS I WANTED. THEY EXPLAINED IT ALL STEP-BY-STEP. FAST AND ACCURATE INSTALL. HIGHLY RECOMMENDED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better picture and options than my old tv which only lasted 4 years. It went dark nEd no reboot helped

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job - I was on a business trip and they did fine.

    I would recommend this to a friend