Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18772 reviews
(18,772 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great service Connecting TV after mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad quickly Connected all TV wires and cable in a timely manner. It was obvious that they were very knowledgeable about the insulation.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Installed quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech came in and did the mounting quickly and also tidied the wires to make for a clean install
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
The Samsung television is a pain in the butt.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung television that we bought did have a clear sound, so that was a good feature; however the volume had much to be desired. It sounded "hollowed out" if you would. We bought the TV anyway because we needed a television; I was dying for one,
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Delivered When Promised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the "window scheduling" and the Geek Squad called when they were 15 minutes out. Easy setup, but then I had everything ready. Console, outlets and cords.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
TV CONNECT &SETUP 51" & LARGER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A (A++) TO HAVE WHEN YOU DO NOT HAVE TIME, ABILITY TO LIFT & SET UP THE TV/ REMOTE ETC. PLUS THERE TEAM IS PROMPT & ALWAYS KNOWLEDGABLE! ✞ ✰⚚△
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
My Hero
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My agent was friendly and very knowledgeable. He worked with me on how to use my new TV.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Casey was great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agent was knowledgeable, quick and helpful. but I still have problems with the TV! sound goes off, and I have to turn the TV off, to get sound back.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
I'll always keep my Geek Squad Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The support person let me know I could get free set up. He was absolutely terrific. He brought in the box, and took old TV, and all packing materials. He did all my set up with me. It was such a wonderful experience. Best Buy provides wonderful support with Geed Squad.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Yankee fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were just great hooked up everything and taught us how to use everything
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad delivered &. Installed my new tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my tv & set up the smart tv function Excellent
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gentlemen were polite, knowledgeable, quick and explained how it worked. Worth every penny and the little extra to haul away the old TV.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad was great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Moved my old TV to another room and setup the new one
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
very good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad got the TV up and running right away. i was a little disappointed that I couldn't connect directly to the internet with it but I like it and I get ROKU so I'm good with that. Thanks.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service vary knowledgeable and helpful. Went above and beyond what I was expecting. Definitely will use your services again.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad wonderful and professional.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two Geek Squad men were wonderful. They knew what they were doing and were very professional. They were kind and patient with us. Best Buy the best choice.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All work done with explanation and cleanup. Very professional.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow in and out of the store in no time purchased the TV I wanted, set up the day I wanted and everything explained to me... Great job! Love my TV
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Quick installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents set up my table , tv , and I was up in running in less than an hour
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Problem was assessed and the fix was quIck!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently the wrong cable wire was hooked up - - when the correct one was identified, my picture was improved tremendously
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
set up of tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very knowledgeable about all the products and cable systems
This review is from TV Setup, 56” to 90"
I would recommend this to a friend
