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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 295 Showing 5,881-5,900 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great job by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great in delivery, inspection, setup, and training.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service completed very quickly. Polite and considerate technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    B-Man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very knowledgeable and proceeded to hook up my new television in a timely manner without any problems. I recommend them highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very helpful with a quick install and I’m very grateful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up our tv quickly and attached our devices with no problem - explained how everything worked efficiently

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came to exchange a tv that I thought was chipped & it was just the protective cover that was stuck on the tv. They didn’t plug all my devices back in so, that’s why I gave 4 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys know what they are doing. TV was centered and leveled correctly. Guys were professional and courteous and patient with my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my TV in no time ant it works perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service, set up my TV quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation A+++

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected all my components and surround sound to my 75’ Samsung TV!! Everything works great thank you Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad programmed our remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He knows what to do! He was able to connect the remote to control the Cable TV, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Challenged Buyer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came installed the tv and mounted on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad is the only way to go for install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is the way to go for install they were on time did good work showed us how to work every thing and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV very quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very pleasant & quickly installed my new TV & hooked up all my devices. Everything works perfectly. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service Has Been Our Experience!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician was top notch. He answered all my questions and was extremely professional, courteous, and knowledgeable. We purchased from Best Buy many times over the years and because of our previous service and reliability, I see no reason to change.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was perfect. We got notice of arrival in a timely fashion. Install crew was efficient and polite. No problems encountered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad techs were the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and connected my tv. They were professional, polite and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two people that installed the TV were on time and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were extremely efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. On time, very patient with us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great job done in a thorough and pleasant manner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great experience. The men who came to set up my TV - sound bar and subwoofer, cd player, playstation and hook up to cable were exceptional.

    I would recommend this to a friend