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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 297 Showing 5,921-5,940 of 18,760 reviews
  • Rated 5 out of 5 stars

    Only use if Gerk squad, don’t do 3rd party

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional job but very expensive The tv was mounted correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Heroes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marcus and Dyllon were models of customer service and professionalism. They mounted and connected our new TV and relocated our old TV. They both helped us understand and appreciate the features of our new purchase. They both relieved us of any tech-phobia we may have had. They should be the example that every Best Buy employee should follow. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice and polite geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    both young men were excellent in setting up the tv set and explaining various aspects about the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV instyall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys did a great job setting up and getting the TV running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad went above and beyond for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did an amazing job for us. Not your typical install and did it perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank Aaron for my tv hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron is the best along with Mike these guys know how to be professional in your home do the job clean up and gone thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yankee fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were just great hooked up everything and taught us how to use everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend Sean Mooney for all installs. He knows what he is doing, is experienced, and performed my TV + soundbar install perfectly, quickly, and seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the installation option and am extremely pleased with the service. Adam is a highly qualified technician and very pleasant/courteous. A true asset to your organization.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service was provided. Guys were helpful and really were knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys were great. On time and quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new Samsung 65 inch Smart tv. They setup the remote ad showed me how to use it They answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Showed Up and Showed Out!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks that showed up really SHOWED UP! They were super smart and accommodating. They quickly assessed the problem, fixed it, and took off-they we’re supposed to be off that day, but answered my distress call. Much appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came out to my house to install 2 TVs were fantastic! Very impressed with their professionalism and friendliness. They were so nice and helpful. I would use the Geek Squad again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did it very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a wonderful job. They were very careful and helpful. He quickly installed the TV and hooked the cable up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, courteous, knowledgeable, efficient, and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service saved me a lot of time. Technicians were knowledgeable and quick. Very professional. And they cleaned up after themselves!! Strongly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the pic for the price. Installation from the gekk squad was great. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed it quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arriving on time and hooked up my TV and antenna.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new TV and did a good job and helping me with questions on the new one, and took care of the old one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech showed up on time, was knowledgeable, polite, efficient, and explained all we needed to know about our new TV.

    I would recommend this to a friend
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