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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 297 Showing 5,921-5,940 of 18,776 reviews
  • Rated 5 out of 5 stars

    STEVE COMPLETED THE INSTALL & INSTRUCTI0N IN TIME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    STEVE INSTALLED MY TV AND INSTRUCTED ME IN THE OPERATION AND USE OF THE SYSTEM. HE WAS EXTREMLY HELPFUL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done in no time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked the new tv set up then hooked up my cable and Netflix then taught me how to use it all..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is very helpful and informative. They go above and beyond to give you helpful info and tips during their professional installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad assembled my gaming cabinet and hooked up my new tv. Job was done fast and accurately,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up the TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was excellent in setting up the TV. Was very helpful and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gustavo was very professional when he delivered and connected my 75” LG TV set. He efficiently removed it from the box, making sure to put back the packing material in the box. Gustavo connected it to my cable box, and keyed in the proper settings. He was extremely polite and patient, and answered all our questions. We highly recommend him for future electronic installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They look out for you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to determine that our old tv was working just fine and resolved the need to have the new tv installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was so knowledgeable and helpful. Did the job so fast I was impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is great! Thanks to Levi for setting up our new Vizio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional installation. Went well. No issues encountered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job of TV and Connect Setup. They were very knowledgeable and answered all the questions I had. TV is working great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents were very knowledable and helpful explaining how to use the new TV. We were very impressed with their service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up TV and stand.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shawn with the Geek Squad did a fantastic job setting up my stand and TV. He was very professional and knew what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55" TV Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new 55" TV. It replaced a 45" and it fits perfect in the space. It has great sound and a clear, vibrant picture. The Geek Squad did a good job setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV install went great! No problems at all. I highly recommend the Geek Squad for this service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Everything I Wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and simple installation. Appreciated knowledgeable service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad employees were very friendly and accomplished the task perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let them connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has connected all of my flat screen televisions; some on multiple occasions because of moving! Once completed, everything works!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Samsung QN55QN85 TV and Sony STRDH790 receiver at Black Friday sale. TV had to be delivered. The Geek Squad arrived when scheduled, with the TV. They set up the TV and receiver. Connected to my cable STB and existing Bose speakers. Provided some training on using the systems. The video and audio, with Dolby Atmos, are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician installed my tv, showed me how to use the remote and left a number to call if I had any problem. Very professional.

    I would recommend this to a friend