Customer Ratings & Reviews

Professional and courteous. Installation was probably more difficult than anticipated, but they stuck with it and finished the job.

All the squad did was to sync my new TV with my old one for $200. I thought the price was outrageous for 30 minutes of their time.

There were 2 techs. Not sure if relevant but I was originally the last stop until the lead tech received a call to go back to a previous call. I set up most of the equipment so all they had to do was plug in 3 power cords and an HDMI. He did some programs, handed me 2 of the remote and instructed me to put them away I wouldn’t need them. AlexA was not hookup/programmed, no instructions except how to run it in and off. I purchased a Blu Ray player and while setting it up I received messages that I wasn’t connected to the Internet. I called Geek Squad and the CSR transferred me to the “expert” on this. I explains the issue to the expert and he needed to place me on hold so he could ask a colleague. When he returned, he went into what appeared to be a script explains I had an issue with my Internet and I need to call that provider. I didn’t interrupt him so he could continue to make up answers. I finally stopped him to ask if he knew what Geek Squad installed, he said he did. I then asked if he knew how wireless sound works and again he answers yes. So I explained to him that my sub and rear speakers are all wireless therefore they need Wi-Fi which requires Internet. That system was on and working as I was being lied to. Out of frustration I asked for a supervisor. By now I was already on the phone for half an hour without a resolution and now I’ve been on hold for over 5 minutes. I paid $200 for this? They plugged in 4 cables. I assembled the speaker stands and hooked up the FIOS cable to the TV. They didn’t have to hang anything on the walls and I had all the speakers in place. Soundbar on the TV stand, rear speakers on their stands and the sub behind the TV. So for my money I received 4 cables plugged in and zero customer service which I was told was unlimited for 30 days. I should have saved my $$$)

TV was connected to all my devices. They had each of us test out the universal remote to make sure we could operate everything easily

Geek squad came and installed my new TV and new soundbar. They hooked everything to one remote including the cable box.

The agents came installed the tv and mounted on the wall.

Great service , personable, very knowledgeable, even helped with receiver and gave recommendations of brands to replace when I was ready for upgrade.

I love the geek squad. The guys are friendly, efficient, and do a great job. I'm a senior citizen and they are very patient and helpful explaining the technology to me.

The agent set up my TV and connected my Apple TV and Sound bar and programmed the remote so even I knew how to use it!

Excellent prompt service provided when the TV was installed and the mouse was corrected.

Geek squad! They are very professional know what they are doing take the worry out of setting up your electronics and they are respectful of your home !

The agents were on time and able to make necessary adjustments to allow me to operate my Smart TV.

Did an excellent job. Provided needed instructions and took an old set away. Quick, no mess, no fuss!

The Geek folks did a nice job setting up my new TV. They configured the streaming stuff, the remote, my Xfinity remote, etc. well done and worth it to avoid the hassle of self delivering and self setting up the unit

Very professional & efficient. They were in and out in just a few minutes.

The agent hooked up my TV in no time ant it works perfectly

I'm not great when it comes to electronics hook-ups so we had the Geek Squad service added to the purchase. So happy we did because Steve and Hunter did a fantastic job. They brought all the items to the house and Steve worked on the new items in the family room while Hunter took the old electronics downstairs and di the install down there. Great job! Highly recommend these guys!

The tech was friendly and quickly set up my TV. now can access all my services easily. They include Netflix, Amazon Prime, Hulu and Sling.

Delivered, set up and connected to all our other equipment. Professional, knowledgeable and courteous. Great guys.

He called like they said he would, actually came early and did a wonderful job! Made sure everything was working before he left and even destroyed boxes for me!