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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 298 Showing 5,941-5,960 of 18,760 reviews
  • Rated 5 out of 5 stars

    Great Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick painless reliable setup. Professionally installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SONY 77 INSTALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    COURTEOUS, PROFESSIONAL EXCEPTIONAL SERVICE. HIGHLY RECOMMENDED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a new tv delivered and installed. Hooked up to a HD antenna and a VCR. In addition, a Roku installed on another tv. Also, a combo vcr/dvd player was installed. The associates could not have been nicer. Showed me the new remotes and how to operate. They were so quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy delivery process. Installer was very efficient. Hooked everything up. Was very personable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two thumbs up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians hooked up my system (TV with sound bar/sub) in record time then took all the time we needed to be sure we knew how everything operated. They did not "talk down" to us and acted as if there was no place they would rather be than help us with our new "toys". We were absolutely blown away by their product knowledge and their patience with all our questions. They performed well beyond our expectations! Kudos to the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two people that installed the TV were on time and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My first smart tv and it is great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I selected the samsung tv because I owned the brand in earlier models and am hooked on the brand. I saw the picture demo in the store and was sold on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Hero

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent was friendly and very knowledgeable. He worked with me on how to use my new TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great about hooking up my tv, directv, and stereo together and making sure the millions of cords were organized and hidden. But they only programmed one remote to control everything when I had four. I only have one that will control the volume.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In with the new,out with the old!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was friendly and polite.They set up my 50"TV and connected to my exciting remote as requested,and removed the old TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and patient installers job well done, would have geek squad install again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MommaDoc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was really helpful and thorough. Very pleased with his work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately tv didn’t fit on our stand and had to be returned. Michael was extremely patient and helpful in selecting a new tv and rescheduled our delivery and setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad (Geek Squad) was the Consumate Professional installing My 65 inch TV and Sound System -His expertise and knowledge made the installation go very smoothly !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation King

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who installed our TV was very knowledgeable & professional. He answered all of our questions & went thru the start up process to ensure we were ready to watch TV when he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad On The Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who came with my 65" TV, were fast and courteous and did clean up after the hook-up. And explain the remote and hook-up my sound system to the TV. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly and carefully!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job setting up my Sony TV. I will definitely use them again as needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable professionals and expedience in completing the project, outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and unique in performing his duties.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs set everything up and spent time instructing me on the remotes and the DVD remote. Very patient w/me

    I would recommend this to a friend
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