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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 298 Showing 5,941-5,960 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick painless reliable setup. Professionally installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREATGEEKSQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This team was very knowledgable and knew exactly how to hook up our television. They even put velcro on the back of the tv to hold the smaill cable box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very friendly and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. I had problems with my WiFi so had to wait for ATT to come get it straightened out but they explained everything as well as they could. Would like to have had another visit after all was working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad quickly setup my TV with remote control plus grant access to the internet. Put together my stand in less than an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and Instructional setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech agents arrived on time and setup went smoothly. Instruction for tv remote and operation with cable box was clear and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Delivered installed my TV and took away the old one. They did a fantastic job. Fast and friendly service thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    30 minutes and I was watching TV.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were fast, efficient, friendly and knowledgeable, and polite. Answered all our questions. Set all my passwords up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tom connecting my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tom from Geek Squad knew what he was doing and connected my TV efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squared was on time. Moved TVs around in record time. Hooked up both TVs in record time. Great guy to work with.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    quicly installed but wanted to spend minimum time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My stand was too small since this manufacturer has braces on the ends of the TV and not the middle - so TV was set up on the floor and left there. Helpers left right after setting up TV and head guy staying to show me ROKU - he was very antcy and just wanted to finish the job quick - made me feel like an inconvenience. My wall bracket was too small so he offered to install one I could buy and made a call but I felt the price for the bracket was too high and said NO. I will not use this set up service again - too little assistance.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    excellent product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad showed up at their scheduled appointment and set up our 4KHD TV in a timely and professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 members of the Geek Squad came out and installed our new TV, Sonos Soundbar and paired our new Amazon Firestick to the TV. It was nice having them take care of all of this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK squad installed tv efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time, was efficient and knowledgeable and Covid-19 prepared! Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are doubting about putting up that 55-inch tv up yourself - definitely get Geek Squad to install it for you - super fast and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say enough regarding the team you sent to our home to set up our new TV and surround sound system. They were wonderful, knowledgeable, helpful and so friendly. If anyone asks, Geek Squad is the absolute best out there!! Thank you, thank you, thank you!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV and answered questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent moved my cumbersome old TV and set it close by. He unpacked and placed my new TV on my designated site. He then connected it to my devices while doing the proper setup of the TV itself. He thoroughly explained any questions I had and removed the original box & packing. I was very satisfied with the experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would highly recommend using geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad tech, Matt, was great! Explained everything, professional, polite and patient! Fee charged for service I think is a bit high though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Sqaud called before their visit and arrived at the scheduled time. They were quick, neat and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians did an excellent job installing and connecting my TV. They even spent time showing us how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth Process

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived on time. He took the extra time to reprogram my other TV remotes as I had changed my TV locations.

    I would recommend this to a friend