Customer Ratings & Reviews

The young man, who did the set-up was knowledgeable, professional and personable. I had been disappointed with Geek Squad in the past, but he redeemed them!

Geek Squad successfully installed 55” TV. Purchased from Best Buy. Professional, neat and helpful.

Two very nice young men came to my house both were wearing masks, they were very courteous. They set the new TV on the stand And hooked up all my devices that were on my old TV. They showed me how to operate the remote and made sure that I knew how to operate the TV.

After previously buying and setting up tv with another vendor, discovered operating system wouldn’t function, and we had to find a way to get tv back to seller ourselves. Having learned our lesson we bought same tv at best buy using their home delivery and set up. They set tv up efficiently, and connected all external devices and remotes to work with it. The only thing they couldn’t accomplish was getting our old sound bar to work with it. We found tv sound adequate, but you should investigate whether your sound bar has proper connections, or just buy the one that goes with it.

Tablo device installed. Works great. Service agent recognized error I had incurred and made correction. Had it running in 15 minutes. Explained correction. Quick, dependable service. Just what I needed!

The Geek Squad Confirmed appt. Actually arrived early -- unloaded our new TVs and Wall Mounts. Both young men were super kind and gracious. I wish I can remember their names-- its has been a few months. We have been remodeling our home and office. The wall mounts have not waivered at all on either TV despite being bumped and walls pounded upon these last few months. The TV remotes work great they set up. They did take time to answer all our questions concerning live streaming etc. We are country folks and did not understand all these extras to live stream or download. The men took time to show us all programs and I feel we probably made them late to next appointment --but they were still very nice AND they CLEANED UP THE BOXES AND WHOLE MESS! -- I never had a service clean up before they left. So very nice of them.

Fantastic service from Geek Squad reps. They were timely, efficient, very professional. Answering all my questions, the service techs walked me thru set-up of my tv, remote and helped me download apps. They were THE best!

The installation was done completely and expertly by the installer. He was extremely professional as well as friendly. It was obvious that he knew the product well. Since the install I have had no issues and I am enjoying my TV.

Usually I would've attempted an install. Then thought to myself. I'm no spring chicken anymore. In the past with other companies. I've had installs that were nightmares. Not this time! Emails and the correspondences were perfect. Readied my home the day prior. The day of. My installers Christine and Lorenzo show up with my product. They explained the process. Pretty much by the time I returned to the living room they were done. And programming my tv! I was shocked, amazed and thrilled all at once. Both of them explained the features and so forth. So very friendly and helpful! I would completely recommend an install. Saves time,frustration and hassle. So worth it!

Geek Squad so knowledgeable and personable. They explained in clear English what they were doing as they hooked our tv and sound board up. Then they took time to train us on all the new features. So Impressed.

Two technicians arrived within the time window that was given early in the day. The set was set up and functioning as expected within 30 minutes. The technicians made certain that we understood how to manage our new set. Picture quality is great. Sound, even with a sound bar, is only satisfactory.

They were on time for installation, they were professional in their manner with the way they explained what they were doing and the operation of the equipment. I couldn't have been more happy with the service and would do it again and recommend it to anyone.

The first time the Geek Squad came out to install the soundbar, replace our large screen TV, hoo up our Wii, and connect our Xfinity cable box, something wasn't right and we couldn't raise the volume on the sandbar. I received an email from one of the installers asking if things were working properly. I emailed him back and told him I was ready to tear it all apart and return the item to the store. He called me pithing a half hour and drove back to our house to fix the issue and show us how to work it. It is now working very well. We appreciate the Geek Squad caring enough to return and show us how to use the remotes, especially since we paid for a year of service.

Tech suggested that i purchase a universal remote control, He said he would pick it up and call me to return to program it, and finish with set up. Never called and never returned, I just looked an it indicates service was completed. So over all, Tech did a good job, but could not set up Sony Remote to load channels from Cox Box, he said it would not work because cox digital box works on radio frequencies .

TV replaced by the techs. Installation and setup was professional and care for both the tv and my furniture. They also connected and did tv setup. Very professional crew.

Mr Esteban Arellano and his assistant did a wonderful job setting up the 75inch TV. They were very careful, helpful to me in explaining the handheld control as well as connecting to my Motem etc. I couldn't be more pleased with the service, the quality of work!!!

It’s a great tv, good picture. It’s easy to set up, good buy.

I had Geek Squad install my Vizio 70" 4K Smart TV and I'm glad I did. I didn't want to do it myself and chance doing it wrong. Geek Squad had it completed in minutes and did it right the 1st time. They instructed me on how to use the remote and the various settings. They were also on time and very professional.

The agent arrived promptly, installed the set quickly, explained the use of the controls, answered my questions, removed the old set and all packaging and went on his way. It could not have been a more pleasant experience.

Beautiful Picture Great Sound Remote Control is Great Setting are Hard to Navigate