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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18767 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 304 Showing 6,061-6,080 of 18,767 reviews
  • Rated 5 out of 5 stars

    Installing 65" T.V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say good things enough about Scott and Adam at the ease of my installation of my new 65" Sony Bravia T.V. this is a great T.V . I had some problems with the installation of my T.V. At the start of it all, then along came Scott and Adam and made it all right within a few minutes of starting my installation. Thanks guys we can't say enough good things about the two of you, really great guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that come out to put up our TV were very polite young men. They helped me decide where to place my TV mount and showed me how it worked. They anticipated that I might want a different mount or wiring my TV wires through the wall. Although I didn't take them up on either of these offers I thought that they were very prepared to complete their job and more. Plus if I wanted to change my mount I wouln't need to go back to the store which is an hour away. They did a good job. The TV mount is sturdy and I have no concerns with my TV falling off the wall. So, I give them 5 stars here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed and hooked up my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents set up my t v and showed me how to operate it , very friendly. everything works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dud the work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok, got it setup for tv, had to do rest on our own,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Third party installer did great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice young man installed and set up tv. No complaints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agents were very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it took almost 2 weeks to be done, I was very happy with the agents helpfulness to set up my new Roku device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad prevails over Cable Co. remote control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up went fine. The spectrum control was a little challenging. Did not work properly on first visit. Second visit was a success after a lengthy process that finally got the control to work integrating The sound bar, the Tv and the cable box. Good Job by all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous and Professional Geek Squad Agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agents set up my tv and were very very professional and very very nice!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job. Very professional. Would highly recommend Geek Sqad for TV installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased with Installation of Mom's New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very pleased with the Geek Squad's installation of my Mom's new 55" television. The technician was very knowledgeable, professional, courteous, and respective to both her and her property. All of the connections made worked perfectly and she was able to watch her new TV using the same cable remote that she used for her old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up a 65 in tv. They called before arriving. They were very nice and courteous. I would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job setting up my TCL tv. Explained how the Roku worked and showed me a sample of it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy TV connect and setup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a very good job eating up my TV and connecting all my streaming devices. They were here for an hour and 15 minutes for setup. They connected my cable and my Apple TV 4K. They also set up my sound bar. Good job overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charles Trask and Andrew Coy at the Panama City,FL Best Buy Store were great. They took out my existing tv and put it in another room then they installed my 50" Sony,and made sure everything was working properly.Showed me how to work the tv and remote.....They left their number in case I had questions later. They were fast,and took all the trash with them(They don't want the customer putting out the cardboard because it might attract thieves),and were polite. I know that not all Geek Squad employees are this way I guess it's the people they hire in some places. I believe that overall they are all great. I recommend the ones in Panama City,FL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installation was flawless and done in a timely manner. The installation technician was polite and knowkedgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad delivered and set up my 75" LG tv quickly and professionally. The two young men were courteous, knowledgeable, and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has actually gone above my expectations. The picture is absolutely superb. I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squadder was great w/ install & addt'l support!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was friendly and quickly set up my TV. now can access all my services easily. They include Netflix, Amazon Prime, Hulu and Sling.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This old geezer still has questions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After connecting my remotes to the TV, I can't use my Dish remote to change the volume or turn off the television like I could with the previous television.

    I would recommend this to a friend