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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18767 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 305 Showing 6,081-6,100 of 18,767 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service , personable, very knowledgeable, even helped with receiver and gave recommendations of brands to replace when I was ready for upgrade.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This old geezer still has questions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After connecting my remotes to the TV, I can't use my Dish remote to change the volume or turn off the television like I could with the previous television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my tv quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was friendly and were quick to install my TV. They answered my questions and picked up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, knowledgeable, friendly, helpful, good, good, good, good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Walk Mount TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew arrived on time. Communicated throughput the process, very professional and easy to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    POWER OUTAGE no deterrent for a PERFECT INSTALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY BEST BUY MEMBER# 2634949588 Our installer, Caleb Krueger went the extra mile of stellar professional service by reassuring us that even during a power outage the LG 55" TV and Vizio Sound System would be successfully installed. Three hours after Caleb departed and the service was complete, the power was restored and our new home entertainment system worked perfectly, Thank you for a job well done, Caleb!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad takes the stress out of setting up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad! They are very professional know what they are doing take the worry out of setting up your electronics and they are respectful of your home !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad support is great to have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my purchase and were willing to help me with other issues with other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything I Wanted

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and simple installation. Appreciated knowledgeable service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The installer & Tech performed in a timely manner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV, but did not connect it to all my devices. I had to call for a geek squad technician to come out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad really did install my television quickl

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup guys were competent,friendly, and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Indispensable, the technician delivered and set up the TV and we were ready to go within a short time of delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new TV was installed quickly and accurately.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did an excellent job. Everything was done very well. I had no problems working my new TV after he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team of two arrived on time, with a courteous call ahead of visit. These guys treated my place with respect, took their shoes off, installed the TV and guided me through manuals, and left the place super neat. I was impressed how polite they were. I know it's a little extra to pay, but in no way, I could lift and carry the box with 65" TV by myself. I'm glad Best Buy has Geek Squad available for these services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install and setup of my new TV in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service arrived as scheduled and set up the TV. The te h answered all of my questions and made certain I understood how to use this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all my TVs and set up apps. In addition, he helped me finish installing all my audio equipment. I am 84 and I don't have the physical ability do many things. He was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super kind team showed up today..patient but quick

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new tv and gave short review..and moved old tv to another room and set this one up also...very kind and patient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient, knowledgeable and very pleasant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job installing and removing an old tubed TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service Quick and very efficient We were very pleased

    I would recommend this to a friend