Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 305 Showing 6,081-6,100 of 18,772 reviews
  • Rated 5 out of 5 stars

    Expert Install by Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers that delivered my LG 65" CX OLED TV did a great job. They were professional, knowledgeable, courteous and explained the set up process to me as they were setting up the TV. I don't know about you but I would rather pay Best Buy the delivery and set up fee that to try and do it my self. After all if the delivery or tv is bad Best Buy makes good on replacement. If I do it myself I own the mistake or damage to the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Set Up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job of setting it up and how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squadder was great w/ install & addt'l support!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart TV and Sound Bars.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good experience with them. They know there stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We enjoy our lg tv very much. The picture is very sharp and clear. We also like all the apps you can watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Perfectly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd rather have someone from the GS set up my electronics that fuss with it myself. I've got enough to do. Well worth it overall install and setup price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and they did a great job setting up the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and courteous

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my 55” Samsung TV and 60” Sharp TV from Cable box to basic checked all channels and insured that everything was working on all my TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They were very good.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up the TV it was fast and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad conducted an excellent survey and revi

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The total geek squad team from Tom in the store, to Doug and Kenny , the review and estimating team that came to the apartment, were outstanding in their commitment to the philosophy of customer first. Their technical skills were impressive as the pointed out that our tv/internet/Sonos issues were programming related, not equipment related. Please pass on to them our sincere thanks and appreciation for a job well done. Karen & Charlie H

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He did install the TV quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did mount the 43 in. TV plus he took the empty carton with him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Breezy and Quick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service person set up my TV quickly, gave instructions that were easy to understand and answered all my questions as well addressing my concerns

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad really did install my television quickl

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup guys were competent,friendly, and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, professional, and precision. Geeksquad did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad were patient with my questions.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly men and very informative information. Brian and Nick has a good knowledge about the set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was so knowledgeable and helpful. Did the job so fast I was impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the service. Technician was on time and very knowledgeable. Very friendly and helpful in explaining all the features of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents got the tv set up and working. Really need and instruction manual on how to turn tvs on though. Older people forget what they're told and need it written down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better picture and options than my old tv which only lasted 4 years. It went dark nEd no reboot helped

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent. My only criticism would be that they didn't know they were supposed to connect the audio system to the television because the sales person did not include that in the paperwork, so they didn't have time to do it all in the first trip. It was not their fault and they were apologetic. Very good and knowledgeable. I would totally recommend them.

    I would recommend this to a friend
Sponsored