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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 309 Showing 6,161-6,180 of 18,772 reviews
  • Rated 5 out of 5 stars

    Great set-up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was amazing setting up the tv. They explained the set-up and taught me how find and connect apps particular to my likes and interests.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need a user's manual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes. But I would appreciate receiving a user's manual. The only way I can get the most out of my new tv is by trial and error, and that's no end of frustration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected Television and installed where we wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connects good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. It does everything as advertised. Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad didn't really outstanding job and were helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team installed my TV, removed my old set, & walked me thru using the smart TV features. Professional, courteous, and very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did great job in and out in fifteen minutes knew what to do and did it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Walked me through everything that I would need to know in order to get the most out of my purchase! Even told me what I should go back and exchange!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Delivery and Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys completed everything that was committed to without any issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service: arrived on time, made sure all works perfectly, gave me thorough instructions, answered all questions! Patient, respectful to surroundings, courteous. Just great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely love my new tv. The picture is great and I have no complaints. I received a lot of compliments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad — Outstanding Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Draquan did a bang up job of getting us setup. The Geek Squad is a great service. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs. connected the tv and showed me how to operate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allen quickly installed my new 55 inch Samsung in less than 30 minuets. Showed me how to use the remote and went on his way to his next customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the help we recieved from the young men. They got usup and running and answered our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came in and set up the tv. Job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eric and Juan are total Geek Squad rock stars!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric and Juan were so very knowledgeable about every single aspect of our new 75” TV, they set it up, perfectly, just where we wanted it, and trained us how to use it. They were respectful, kind, and did such a thorough job, we were thrilled. Juan and Eric totally went above and beyond in their work, good for them!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what i needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the quality help of a sales rep on the phone, i got a fabulous new TV. It was the only one left in the country at Thanksgiving. I couldn't be happier. The pucture is incredible. Sound is crysral clear and it's easy to operate. Pretty good for this old lady who had no idea what was what when she started shopping that day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Squad Experience Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents Austin and Dustin were a HUGE help. They were extremely kind, professional, informative and friendly. I was impressed with the clear communication before, during and after the service. They made my mom feel extremely comfortable with her new TV and new functions. I could not have asked for a better experience. I am super grateful for these guys and will always ask for them by name.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geeks showed up on time and took all the time necessary to property set up our new tv and made sure we understood the features. Thank You

    I would recommend this to a friend
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