Customer Ratings & Reviews

They did a complete setup of tv and sonos arc, fast very very knowledgeable. Great job

The team was great. They are very thorough, professional and knowledgeable. Appreciated their consultation on how to hook up my newly purchased items (48 and 77 in OLED TVs) and to ensure the remote controls were programmed correctly.

My new TV was set up with excellent care and precision. The agent downloaded additional APPS and showed me how to do it myself for future use. He demonstrated the functionality of the remote control. Overall, it was an exceptional experience for me.

The agents set our TV up and installed all of our apps for us. They explained in layman's terms all of the info that we need to understand how the TV works.

The installation went very smooth. They were very knowledgeable about the TV and explained it to me as they were finishing the set up. The cleaned up all the shipping materials. I'd recommend them anyone.

Nico, from the Geek Squad did an amazing job on installing my Samsung TV, Samsung Soundbar and Samsung Wireless Rear speakers. He showed and explained everything that I needed to know on how to operate everything.

The Geek Squad set up the new TV, connected all the peripherals, and demonstrated how it worked. I needed additional support with the remote and the DVR, which was promptly and thoroughly provided.

The two fellas who delivered and set up my new Samsung TV were most efficient, helpful and complete. I just hope that if I ever need The Geek Squad in the future, I will get the same guys. They were great with answering all my questions and took great care with the clean-up and disposal of the old TV. Thanks, Best Buy!

Our first Flat screen TV. Geek squad brought in TV and installed it. We needed and HDM?? accessory (which our sales person told us we might need) which we had purchased. We did need it. We were able to watch TV right away.

The person who delivered, set-A up, and added our sound bar was very efficient and knowledgeable. He explained how to use all of the features of our new TV and more. Very pleasant and patient. Thank you GEEK!

Extremely professional, setup, and adjusted picture quality, attached my appletv 4k, explained how to adjust sound, picture, ect, and set tv up to auto update. Geek squad is the best, all I had to do was sit and watch them work.

The geek squad crew was wonderful with the setup of my parents tv. They were extremely knowledgeable and were able to take their time and explain the setup to maximize the tv's potential. I always recommend geek aquad service.

The agents arrived on time to set up my new LG 5" Smart TV. They very polite and professional, ran the sound through my existing stereo as I had requested and connected to the Internet in just a few minutes. Great job!

The Geek Squad did an awesome job setting up the sound system, 4K Blue ray player and Harmony remote system. They were very courteous, professional and on time. We were really pleased that they had shoe covers to cover their shoes to protect our light colored carpeting. The weather wasn’t great the day they came.

my tv was set up and they made sure that i understood how to work the remote before they left. they adjusted the color and made sure i was happy with the picture. they called ahead of time to make sure it was okay to come early and left a number for me to call if i had problems.

They mounted the tv on the wall and made sure everything was hooked up correctly except the internet, they couldn't get our Smart TV connected to the internet. I had to have an IT guy come out to get the TV to connect to the internet. Also they stood on the hearth to reach above the mantel and when they stepped on the edge part of our stone work came off, we have to hire a masonry to put the stone work back into place. My recommendation is to make sure they use a ladder.

Mike did a wondeerful job -- took time to explain how to work tv. Believe it or not - this is our 1st smart TV had a tight spor to place the tv - several tries to get it where it needed to be -- Mike got it done -- THANK YOU MIKE

My installation of my Samsung t.v. went very smoothly. Technician was very knowlegeable and even took extra steps to go over the operation of the remote. I was disappointed when I found out that the Best Buy membership didn't include free delivery and installation.

Our technician arrived on time, he was very skilled and knowledgeable in getting the sound bar and tv synchronized in minimum time. The sound was really exceptional and outstanding.

My new Samsung has such a picture it feels like I'm on location of what I'm watching. Its easy to use and set up was made for someone like me who is computer challenged. I no longer need to call on the six year old next door to undo whatever it was I did to mess up my other electronics.