Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18767 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 311 Showing 6,201-6,220 of 18,767 reviews
  • Rated 5 out of 5 stars

    Great Geek Squad techs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs (Carlos and David?) who installed my tv thoroughly understood the tv and guided me through the set up process including loading up my streaming apps. Great guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was quite efficient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were very efficient in setting up my new TV and removing the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work done was very professional. Guys left the extra parts with me in case we ever changed out the tv that we had them mount. Very neat any tidy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connects good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. It does everything as advertised. Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys arrived on time and the installation was completed successfully. The Geek Squad rep's were professional, courteous, and conscientious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We enjoy our lg tv very much. The picture is very sharp and clear. We also like all the apps you can watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my new TV quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my new 55" Samsung TV with no issues. They connected all my devices (digital antenna, BlueRay player, Roku streaming device, and RCA to HDMI converter) and programmed the TV to recognize all external devices. They hauled away my old TV and new TV box. The whole process took less than 30 minutes. I would use this service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    prompt, thorough, and reliable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech crew knew exactly what it was doing, very quick and efficient, and even provided some helpful, free advice. Very pleased. Well worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Every Penny

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen were in & out in a flash. They explained my new television and its features. Which was greatly appreciated since manuals are no longer included. They explained shortcuts and programmed by television according to my wishes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional people and fast, arrived pn time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did great job setting up everything, great service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Service Techs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, patient and efficient is how I describe the service of the techs who installed and setup my new television.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    All was set up well.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up 2 t.v.'s and programmed them for me. Only thing they didn't do was leave written instructions for all the different ways to use my DVD but I will figure all out and if I can't I'll call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely knowledgable and professional

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and connected my TV with Soundbar very efficiently and explained all the features in a very concise manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Delivery and Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys completed everything that was committed to without any issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up our TV perfectly. For some reason Alexia now talks so fast she sounds garbled. The time is off by one hour. Is there some way we can correct ourselves? Please let us know. Thank-you ... Karole Bennett

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The whole package

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new tv. The picture is crystal clear with lots of different options. I haven't even used them all yet!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad had the TV up and running quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad (really one guy) brought in, set up and connected it to Comcast. He installed our sound bar and adjusted it to work properly. He made sure all the apps worked and showed us how the menu worked. Made sure all the updates were downloaded. He was very thorough and polite.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I pretty much set up the system correctly so I don

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came here are very nice but I pretty much set the system up correctly before they came so I don’t think the price was adequate for what they did but they were very professional the price was terrible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad were patient with my questions.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly men and very informative information. Brian and Nick has a good knowledge about the set up.

    I would recommend this to a friend