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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 313 Showing 6,241-6,260 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad installed our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and efficient. Best of all they were patient and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional knowledgeable - great work! Cleaned up and hauled all trash.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up tv but haul away did not happen since the old tv was still installed when haul away was ready to take away. You’d think the schedulers could get it right.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New tv set up and install on new tv stand.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek guy did a great job setting up the new TV. Few days later I figured out how to get rid of the DVR and download the Spectrum app, saving me 15.00$ a month. Was going to have the Geek guy do that but totally forgot while he was here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worthwhile investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was knowledgeable not only in the installation process but also the operation of this particular model. Happily answered all my questions..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery of my new TV was great! Nick and Oscar were wonderful doing the installation and getting the TV set up for me. They took the time to explain all the settings to me which I greatly appreciated. I could not have asked for better service and I definitely recommend the Geek Squad's services, especially Nick and Oscar!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very efficient, informative, and saved me a lot of time for a nominal fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and did the job in a short amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came out to hook up are TV did a great job. This took no time to install. Very happy with service!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed a ROKU on our Smart TV and it works very well . Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has custom-mounted two large TVs with sound systems in our home, and has done an outstanding job. I would highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Servicd

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up the television and hooked up all the components with no problem. Very professional and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine Fellows With Sharp Skills!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth every penny for an old man to have these young men set up these new electronics!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stephen Canady, Geek Squad installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stephen Canady of Best Buy, Santa Rosa, ca Geek Squad, came to the house to install our new tv. When we discovered that it wouldn't fit on the stand, he looked up another tv that would, exchanged it and returned the next day to install it. He was polite, efficient, and knowledgeable. Not only did he install the tv but he hooked up the DVR, the Amazon fire stick, and wrote out instructions for us. He could not have been nicer. I highly recommend him, not only for Geek Squad and Best Buy, but as a person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very professional setting up my new TV and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installer very helpful plenty of knowledge will only request damon for service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rony was our installer and I give him an A+. He was very knowledgeable and proficient at his job. He also cleans up after himself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    connected TV to wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did a great job. However, several hidden connecting wires are now showing from behind wall mounted TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very helpful… efficient, resourceful and timely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed everything quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my tv and also connected my other tv downstairs

    I would recommend this to a friend