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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18767 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 313 Showing 6,241-6,260 of 18,767 reviews
  • Rated 5 out of 5 stars

    great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was great. Leo very knowledgable I do think the store level Geek squad and the installers have better knowledge than the Geek squad phone line folks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person went to the wrong house but once he came to my house it was wham bam thank you ma'am. All went well and no problems. He explained everything I needed to know and I've been watching with no problems since set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TC Connect and Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous and professional. They took the time to explain things to me and they did a great job. I am very happy I went with this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and mounted my tv is such a short amount of time. It’s perfectly placed would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Sasung.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very knowledgeable and helpful. Answered all questions asked. Arrived as scheduled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV install went great! No problems at all. I highly recommend the Geek Squad for this service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon 55

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, great service reasonable price for job accomplished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I glad I changed my tv for this bigger one great picture quality and sound overall I happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic 70” Sony 4K HD TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable quality and picture. Geek squad did a fantastic job delivering and setting up my TV I was however not happy about the late delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very capable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men that delivered and installed my set were prompt and friendly. They were also very helpful in moving and installing my old TV to a new location.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation was quick and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were super. They set everything up and explained all the functions. Topping it off, they were friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television Mounted with Elite Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought into Elite membership because it was a cost savings for work that I had to get done upon moving into my new house. Now that I have had it for a year, I do not see myself ever getting rid of it. It has been very, VERY useful. I used my membership to get a discounted price when Best Buy mounted a new television into my bedroom. Not only was the service done well, and quickly, it was discounted due to the membership. Keep up the great work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Squad Experience Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents Austin and Dustin were a HUGE help. They were extremely kind, professional, informative and friendly. I was impressed with the clear communication before, during and after the service. They made my mom feel extremely comfortable with her new TV and new functions. I could not have asked for a better experience. I am super grateful for these guys and will always ask for them by name.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my 55” Samsung TV and 60” Sharp TV from Cable box to basic checked all channels and insured that everything was working on all my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We had the best Geek Squad agent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad installer was just the best! He was so kind and so knowledgeable and so good to explain things and make valuable suggestions to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very kind and professional. They explained everything I needed to know about how to work our new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    clear and happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best tv I ever had. clear and the depth of movies are fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad — Outstanding Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Draquan did a bang up job of getting us setup. The Geek Squad is a great service. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad assembled my gaming cabinet and hooked up my new tv. Job was done fast and accurately,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are knolageble , respectful and helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was knolageble and respectful. We are happy with their services.

    I would recommend this to a friend