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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18767 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 320 Showing 6,381-6,400 of 18,767 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my TV very quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very pleasant & quickly installed my new TV & hooked up all my devices. Everything works perfectly. Very satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good service, finish quickly and when they finish explain all process and what they did on the tv installation, and explain how to work with my new samsung tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service was great. they were on time and did an excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very helpful… efficient, resourceful and timely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was patient and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got everything set up and working then took the time to explain how to efficiently navigate the systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the tv and explained the remote functions plainly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up everything. Even moved and reset existing tv’s in other reems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was perfect. We got notice of arrival in a timely fashion. Install crew was efficient and polite. No problems encountered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. They set up my ESPN+ so it was easy to get into.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work by the Geek Squad. Great communication in keeping me informed. Very easy to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed everything quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my tv and also connected my other tv downstairs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very satisfied with the geek squad. They were very professional and spent time making sure we were comfortable wry all the features of the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and sound bar adjustment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and knowledgeable! That is a quality that we don’t see enough of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, they set my 77A9G up on my credenza with out a flaw, very friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up TV and stand.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shawn with the Geek Squad did a fantastic job setting up my stand and TV. He was very professional and knew what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, Polite, and Careful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was arranged quickly. The two gentlemen, Rich McCaulley & Matt Wilt, who dleivered and set up the tv were polite, friendly, careful, knowledgeable and worked efficiently. I would not hesitate to use them again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic TV great buy! Love the pic quality. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JD was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James was very helpful and thorough! I appreciated him throwing away all the boxes everything had come in. He also disposed of my old, broken CD player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered and Installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the TV and explained how to operate it. He was helpful answering all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very friendly and efficient with the installation and hookups. Geek Squad employees are really great.

    I would recommend this to a friend