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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 320 Showing 6,381-6,400 of 18,772 reviews
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service & I would highly recommend it, I would say that we are glad we paid for this & would get it again with a new purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was a life saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankful to have Geek Squad service, too complicated for me to hook all the equipment. The Geek Squad did a good job on hooking up the TV, sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was thorough and precise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was going to mount TV myself but in turn decided on Geek Squad. They were perfect on the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came out to my house to install 2 TVs were fantastic! Very impressed with their professionalism and friendliness. They were so nice and helpful. I would use the Geek Squad again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Agent was a Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did set up my TV, very efficiently. That guy knew what he was doing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Manada

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up of new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job in the placement and set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    2 visits by Geek Squad and most helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would highly recommend utilizing Geek Squad set up services, especially with all the technology that exists with these new 4k Tvs. Their help was invaluable when explaining the features and the use of my new Sony TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Walk me thru order and install smartly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Placed order, no problems, received update calls, ordered high dollar value projector and geek guys installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed high up on wall in my garage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took old one down replaced it with the new one, did a great one job works like a champ. They were taking old TV to recycle, there was a crew installing Wood Floors, one of the men said he would like have the old TV, I managed to run the Geek Squad down and they returned the TV. I appreciate them going to the going to the trouble to return it, the guy took i home and he said it works great. Thanks for the extra effort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have an excelent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy have very proffessional agents to connect my tv, they perform an excelent job,and quickly connect and check that everything works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes this is a nice T V. There is clarity in the picture and the size is good for the space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic TV great buy! Love the pic quality. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was terrific

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech unpacked tv, attached stand, did all set up needed and explained things in a way to easily understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV/Sound Bar/DirectTv device connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He arrived on time and was very efficient, courteous, and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Both Zak & Devin were vert professional & helpful.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zak & Devin mounted the TV & connected it to my cable & explained what to do & how the TV would work. Both we very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team is very professional and have all required tools. They work as per the customer requirement and also provide good suggestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He just fix my TV the way I like it and control everything like it supposed to be

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew what they were doing did all the installation and cleanup. They used mask and booties. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and did the job in a short amount of time.

    I would recommend this to a friend
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