Customer Ratings & Reviews

THEY MOVED MY OLD ONE AND INSTALLED THE NEW TV AND ALL EXTRAS WITH IT IN A SHORT TIME. I HAVE HAD ZERO PROBLEMS.

The team that came to set up our new TV & modem were AMAZING! The new TV was up and ready for receiving the Wifi very quickly. One of the agents did the TV task while answering all our questions. Once the TV could receive a signal the new voice remote was introduced & my husband was all set.

I would give Kevin and Mike more than 5 stars, if I could. We're a senior couple and not exactly tech-savvy these days. They were fun, informative, kind, and patient. I never had the feeling that they were in a rush to get to their next job.

Please have your Geek Squad people approach their job “in how can we make this experience a good one for the customer—instead of telling everything that they can’t do.” After starting the process of getting a new TV (after dealing with Mediacom) the end of December, jumping several hoops, then being told to jump some more hoops nearly 4 weeks later during the installation, I wasn’t a happy camper. I wasn’t sure what the $150 was getting me. Thankfully, Joe S recognized my frustration, made a simple phone call, and completed my service in a calm and capable manner. (After I paid another $50.) I do like my TV and more powerful router.

The Geek squad has ALWAYS given me great service! No complaints here! Thank you!!!!

Daniel and Marcello were professional and knowledegable and offer helpful hints.

Great, helpful technician. He really cared that my TV was set up and working as it should and gave great tips and advice.

Had Geek Squad Technician set up new Smart TV. Did a great job and explained all features very well. Their service is always outstanding!

May I say that even though the young man did an excellent job and was most kind and helpful, I feel, I, that any installation that is 50 inches or over should be handled by two technicians, not one alone. I have a large entertainment center and he truly needed another pair of hands to help him install. He never complained. My observation.

The geek squad fellas installed it and got it hooked up perfectly

Great service. Answered all my questions and concerns. These guys are the best.

Installers vey good at their job, placement was perfect, explained use of smart tv...excellent job!

This was a seamless purchase with Best Buy. The mount works awesome and the installers were professional and great to talk to. Very Knowledgeable.

Excellent job of connecting and mounting my new Samsung S95B tv.

Agent connected tv, set it up and were very polite

The squad installed and setup, explained settings.

The installer, Alecsandr Arakelov, was clear in his arrival time and punctual. He was polite and clear in his explanation of the 50 inch Samsung UHD LED TV and its abilities. He followed all COVID-19 guidelines and I felt very safe as a result. He thoroughly explained all the features of the TV and provided me with recommendations in case I had the need for further services. I was thoroughly satisfied with the experience.

John is knowledgeable, courteous, and gives exceptional service. He is an asset to the Geek Squad.

The Geek Squad set up the tvs and Apple equipment quickly and answered every question we had

Installers were very professional and knowledgeable