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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 323 Showing 6,441-6,460 of 18,772 reviews
  • Rated 5 out of 5 stars

    Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mount tv is great and fairly concept for the tv loved it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer was on time and stayed to make certain that we understood what we needed to do to get the special features to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very efficient Geek squad TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they took only about 20 minutes to unpack and set up and ready my TV awsome!!! They showed me how to use my TV and and cable satellite remotes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work, guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected tv to phone and gave us instructions on how to use the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    'The Patience of the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who set up my new LG was courteous and patient. After completing the installation and the cable hookup he showed my how to use everything. He called the next day to see if everything was working properly and if I was experiencing any difficulty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my TV with ease.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV on the wall and connected to all my devices. It turns and tilts with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    With a smile.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed with care. Needed a young person to install. The guy did his job well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was courteous and quick and explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job of setting up the tv as well as hooking up wiring needed for hearing person and setting up the DVD player too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my TV with all the accessories and other devices. Was very happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tony's set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time using Geek Squad set up - what was I waiting for. Technician showed up on time set up new TV. Walked me through the varius remote operations. The setup was completed quickly, took old TV and cleaned up overall very professional job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    purchased a new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman who waited on us was very knowledgable and communicated well and met our need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On Time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could have spent a little more time explaining the remote, otherwise excellent service. Quick, clean & effecient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered my TV 2 hours early, which made me VERY happy! Very clean, fast hookup, & GREAT SERVICE!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad guys!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expert, expert, expert. Great professionals. So refreshing to find people who act like they enjoy their jobs. (Unlike some other utility companies I've had to deal with) Since I've purchased the 1 year Geek Squad service, I'll continue to use them for my other devices. Definitely worth it when you're older like me and cant set up tvs and computers myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my Tivo to the tv .and explained the operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected tv, set it up and were very polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great T V

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ray was great, informative and patient in setting up my new TV. Called 2 days later to see if all was going ok.. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad installed and setup, explained settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV quickly and reviewed operation with me. This service is an excellent value

    I would recommend this to a friend
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