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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 327 Showing 6,521-6,540 of 18,772 reviews
  • Rated 5 out of 5 stars

    Fast, competent and knowledgeable

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad service was awesome. They were here on time and quick to get things up and running. They went over what I needed to know and answered all my additional questions. They were knowledgeable and professional. Gave me their email if I had any follow up questions. I highly recommend using their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good installation of my new Samsung S95B tv.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job of connecting and mounting my new Samsung S95B tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer--Ike, was incredibly good. He was unflappable, remarkably polite, phenomenally competent, and totally professional. We have had numerous items installed by Best Buy in our various residences, but Ike was miles ahead of anyone else. He kept us posted at each stage, was meticulous on making sure we were happy with the positioning of the TVs (3) and components, and extremely neat. He had wonderful patience because numerous issues came up in the process. There are not enough positive adjectives to describe how good Ike was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    72 in smart tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad fellas installed it and got it hooked up perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, efficient and thorough job of setting up TV. Great job explaining features and answering questions. Definitely worth the fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great , congenial service.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was promptly on time, very professional and provided many insight into operating the equipment. Couldn't ask for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great and efficient job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job of setting up my TV in efficient and quick manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good solid installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service from Geek Squad installers - mounted TV with no issue - looks great - made sure all previous connections to TV worked before leaving

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and quick

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians were very friendly and efficient and solved a problem on the spot regarding connection of my sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service and Knowledgeable Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Technician was outstanding! He connected a wireless printer, reorganized the cables, and set up a new TV. Very professional and friendly, too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installers are, to me, the only way to go on installing this size TV on a wall bracket. Quick and very professional job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picture Perfect

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected my new Sony tv. Tech made sure all the connections gave me a real clear picture. Tech was very knowledgeable and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered and installed my new TV. They explained how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are prompt, knowledgeable, and quickly installed my products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was awesome!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and delivery. The guys were so pleasant and helpful. It was a great experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad gents install my television perfectly.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen set up my television and connected all necessary devices then answered all my questions with a very nice and friendly manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Geek squad come out and hook up tv and speakers and they did a great job. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What Can I Do?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ross did an excellent job of keeping me informed of his arrival. Also did a good job connecting my tv antenna. However, it cost me $50 along with my $200 annual membership fee to have him come out and spend less than an hour connecting my antenna. It turns out I had to purchase an amplifier to connect to my antenna so will I have to pay another $50 to have someone come out and attach it to the antenna?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job, very professional!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciated that they installed and set up everything and explained what they did, why, and how to operate it correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quick and fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was quick and fast, very friendly tech didn't leave until all my questions were answered.

    I would recommend this to a friend
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