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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18767 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 329 Showing 6,561-6,580 of 18,767 reviews
  • Rated 5 out of 5 stars

    On Time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could have spent a little more time explaining the remote, otherwise excellent service. Quick, clean & effecient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff were completely knowledgeable and very efficient. They made sure we understood everything before they left A++++++++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installment of my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was very knowledgeable and professional! They did a great job installing everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were very professional and were very helpful during our TV setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick Pro dudes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, quick professional dudes. My only wish would be if they could write down and document what they did. I accidentally deleted the config they setup. :(

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The 3rd party that delivered my TV was efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV got connected,however I had a 7:00 A:m -1:00p;m WHEN 12:30 came around & I heard nothing,I checked online,it said the 3rd party delivering was running a bit late.So I waited,then @ 2:15 & nothing I called, Geek squad & was told they would be Late.They were already Late.Finally @3:15 I got a call saying they were on their way. I was VERY disapointed that I waited all day for my delivery.Not even a phone call to let me know they were going to be Late,annoying.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still have questions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not all of the previous channels which I streamed were set up on the new tv. Do not understand why channels such as Kanopy could not installed without a ROKU. Also, do not understand why I need two remotes, one for the tv and the other for the sound bar. My last tv, a 50" Insignia, which died after two years was able to be controlled by one remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JCG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Hisense TV was delivered by outside vender & not the Geek Squad on 12/29/22. Had trouble with the voice not matching the person speaking. Hisense helped one evening over the phone. Then the voice still wasn't working properly. Called Geek Squad and he came on 1/28/23 and is working properly now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered my TV 2 hours early, which made me VERY happy! Very clean, fast hookup, & GREAT SERVICE!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied with Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the cost. No stress delivery, installation, instruction, and cleanup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    vVry polite and professional. They set up the new 55" Samsung TV and removed the existing older model. They were very knowledgeable connecting the apps and did most of the work to get the TV running. The training on how to use the smart TV was too quick and not enough time to grasp the process. Needed more time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv (Joshua)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy Geek Squad did a good job with installing my 32 inch Samsung tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is the best service. Removes old equipment and sets up new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your fellows know their stuff! The new TV was put in place and hooked up in no time flat!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer was on time and stayed to make certain that we understood what we needed to do to get the special features to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK squad was amazing. Set-up was completed in a timely manner and will diffently use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sissy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all was on schedule and well done and explained about how they work, was very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did Job WELL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent performed the Required Tasks Well and did Superior Work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up my tv without any problems. Very helpful in explaining remote, and connecting sound system to tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    courteous, great command of the product, very professional, cleaned up all the boxes and helped me set up the TV and walked me though all the settings

    I would recommend this to a friend