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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 329 Showing 6,561-6,580 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was efficient and they also detached my surround sound system that had ceased to be necessary. My 12 year tv was taken away and all the extra cords, etc. were also gone. Friendly and efficient staff.!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brad is my Hero!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best comprehensive service in all respects! I am so glad I opted for this package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team went right to work and assured everything was set up, updated and worked as it should prior to their departure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome customer service by Lacy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lacy took the time to look over the TV and found it was damaged. Went back to the store to get a different one and helped me do the even exchange. Called to let me know when she was on her way back. Installation was done and operation was explained to me - very pleasant. The original scheduling was an issue and had to be rescheduled - I received several confusing texts about rescheduling - one of them was at 1:00 a.m.!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad we had the tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that came out was really good. He explained how ro use all the functions on our new tv. Very friendly & professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV easy to operate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad setting it up exceeded my expectations were very thorough and explained everything in detail to me thanks Dave

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Delivered and Set Up TV - Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery and setup in home by the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best buy guys were so polite and helpful, Set up my new TV and programed it too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great no complaints and they did it quickly no fuss

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who do these installations are really good. At least the two who I had were excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They came, set everything up no problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys had done enough setups that things went quickly and smoothly. Saved me a lot of time and worry. Definitely worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek guys were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were right on time, friendly, smart and did a great job showing my all I needs to know!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has great experience. They explained how to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered. My new tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered my new tv, sound bar and blue ray/ DVD player. They unhooked my old equipment and hooked the new equipment up. They made sure everything worked and the remotes were all sinked to the things. They showed me how to use everything even made sure my Netflix and Amazon prime was working. Then they cleaned up all the boxes and hauled away the old equipment. Made it so easy for me to just sit and relax in front of my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionaly Set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Insignia TV was set up in a few minutes and has operated flawlessly every since. Yes, it was worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a fabulous job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job getting my son's new Fire TV set up and running. On time was appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad person arrived on time and did a excellent job. Very happy. Set up was quick and everything was explained.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivers & sets up Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered the TV & got everything set up on it while showing us how to do it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job,,good job, good job Great customer service installer’s fantastic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came out to set up our new TV. They were incredible. Very nice. Helped set up everything we needed on the smart TV. Showed us a lot of neat and different parts of the remote. I am beyond happy with the Geek Squad that came out. Even was given a personal contact if I need anything else with our TV or if we couldn't figure out something. I was very impressed.

    I would recommend this to a friend