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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 329 Showing 6,561-6,580 of 18,772 reviews
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys really are professionals.... they were knowledgeable, quick and friendly. I was impressed with the installation process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived promptly! Very courteous and spent time with us explaining all the details of our new 75" television. Highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected the TV to Blu-ray, receiver and external speakers, but programing the remote was a problem as this was the first time the agent had programed one of these remotes. After the agents left I had problems using the universal remote and subsequently ended up buying a Harmony remote from Amazon and returning the first remote. That resulted in needing Geek Squad to come back and program the Harmony at an additional expense,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the installer was very informative and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very on spot about the oroducts, professional, answered all of my questions and gave me very good suggestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was so professional and very helpful setting up my tv and explaining how it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy instillation. The guys were very friendly and knowledgeable about the products they were installing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job setting up my new TV. Works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came out to hook up are TV did a great job. This took no time to install. Very happy with service!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Support and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and support. Techs were on time, knowlegable, respectful and courteous.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The 3rd party that delivered my TV was efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV got connected,however I had a 7:00 A:m -1:00p;m WHEN 12:30 came around & I heard nothing,I checked online,it said the 3rd party delivering was running a bit late.So I waited,then @ 2:15 & nothing I called, Geek squad & was told they would be Late.They were already Late.Finally @3:15 I got a call saying they were on their way. I was VERY disapointed that I waited all day for my delivery.Not even a phone call to let me know they were going to be Late,annoying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Servicd

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up the television and hooked up all the components with no problem. Very professional and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job as always. On time fast installation and showed me how it worked

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very convenient and solid work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took kind of a while before I could get an appointment for the install, but the install itself was great. The guys were professional, quick, super skilled, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Tech installed and setup this TV in less than 1 hour. Tech took the time to show me the different settings available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician Was Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was totally involved in helping to make sure the installation was done right and all the capabilities were fully explaind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad had the TV Setup in no-time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my two TV's connected and set up in no time, and had my favorite shows by the end of the day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks installed a 65" Sony A90J in our bedroom, getting everything up and running. The 60" TV replaced by the Sony was moved to our sunroom, where it displaced a 2006 46" Sony XBR. The Geeks were very accommodating, helpful, and personable. They took the time to explain that which required explaining. I look forward to working with the Geeks should I need their assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful, punctual in setting up my purchases and installed very quickly .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was prompt, friendly, and knew what he was doing. He was very customer oriented. Would definitely recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    INCREDIBLE EXPERIENCE#2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THESE GUYS CAME INTO OUR HOME AND HOOKED UP OUR NEW TV IN MINUTES. THEY WERE PROFESSIONAL AND KNOWLEDGEABLE. IT WAS SO EASY. THANKS GUYS!!!

    I would recommend this to a friend
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