Customer Ratings & Reviews

Three Geek Squad agents arrived and quickly, neatly and efficiently installed my smart TV, receiver and DVD player, and made sure to clean up afterward and haul away the boxes. They even removed my old (and large) projection TV and carried it down the stairs to the garage for me. They were very courteous and professional and I was very happy with their work.

Great, the picture is clear & beautiful! Everyone I dealt with was courteous & professional.

Geek Squad Agents did a great job installing and setting up the TV. They spent time with us making sure we were able to maneuver around the TV stations with the remote.

Great tv, super clear and deatiled, games and everything is more fun and amazing. The workers where nice and courteous, help me with a few things and made her smile.

I appreciated having experts install and integrate my several new pieces of equipment. They were fast, detailed, with good knowledge and were excellent teachers as well. I was left fully operational with good instruction to be able to use my system independently. I also appreciate their leaving a troubleshooting number to call were I to need some coaching. I would use this service again!

The techs who came out to set up my tv arrived on time, were professional, personable, and knowledgeable. They explained what they were doing and how to operate the new tv. They also made sure I knew I could call them back within the warranty period to make any adjustments if needed. I couldn't have been more pleased.

Terrific - terrific - Geek Squad did a great job installing our new TV. Believe me this is the way to go if you purchase a big screen TV. They notified me when they would arrive and were in and out quickly doing an A+ job. They are very knowledgeable and know their stuff!!

The Geeks delivered, unpacked, set up, and connected the TV to cable, wifi and fire stick in no time at all. They demonstrated its features and showed me how to use it. They were truly amazing. It’s the only way to go!

John with Geek Squad from the Carmel, IN Best Buy store was professional, knew his business, explained how to operate our new Sony Smart TV, set up all the apps for us, programmed the new Sony TV remote to work with DirectTV, AND overall did a stellar job! He is really really good!

Yet another great experience with Geek Squad. They moved my former Living Room TV to my bedroom, set up my new TV in the LR, and connected everything. I’ve always appreciated the knowledge and efficiency these guys have that my 77 year old brain doesn’t.

Service tech was OUTSTANDING! Sadly, I can't remember his name, but I think it was Jesse. He was professional, efficient, and had great patience teaching these seniors how to use their new TV. He went way above and beyond. Please check our order, and make sure our kudos get to the right person! He deserves a raise!

My wife and I were very impressed with the technicians that set up our Samsung TV. Unboxing and setup went swiftly and in the matter of about 15 minutes our new TV was fully operational. The Tech took time to describe our new remote and as well as how to add our previous streaming channels to the home bar, including a short cut usung a QR code. They took the time to answer any questions we had and offered to take the empty boxes with them. We were very pleased with the entire experience.

The GS team did an excellent job of installing my new TV. From unpacking to cleanup, they were professional in every way. This is the only way to go.

My Geek Squad Agent was an extremely kind, patient and knowledgeable person!!! Since my technological skills are limited and I have severe arthritis, I greatly appreciated all his help. He answered my questions and resolved all my issues. The Best Buy Geek Squad Team is very lucky to have him representing them.

GC showed up right on time and did a wonderful job setting up & connecting up my new Samsung TV’s.

Daniel and his assistant did an outstanding job of installing my TV and Sound Bar. When he was finished we went through the process of how to operate the TV and my DirecTV connection. It all works seamlessly! Very simple to use the TV and Sound Bar.

I didn't know how easy this the ROKU TV would be to set up so I payed for the Geek Squad service. When the guy delivered the TV it quickly became apparent that the legs of the TV were going to be too wide to fit on the vintage piece of furniture where this TV was supposed to sit, despite being told by Best Buy customer service that it would (their measurements were off by several inches). So I had to quickly improvise and substitute a less ideal table for the TV to sit on. I watched the Geek Squad guy get the TV put together and all set up and running and learned that it was pretty easy and something I could definitely do on my own. The whole reason I had ordered a smallish 32" screen TV was so that it would fit on the vintage TV stand table that I have. Since it wasn't going to fit there was no reason for me to stick with that size when a larger screen would be much better for the living room. So after seeing how easy it was to set up, I unhooked the TV, boxed it back up and took it to the store to exchange for a larger size. I brought the larger TV home and got it set up myself. Could I have done it all on my own without first going through the Geek Squad??? In hindsight yes, but I am so engineeringly challenged that I liked seeing and learning from the Geek Squad guy.

I was out of town so I had techs come in and set up our new 75” Roku for my husband who is a disabled veteran. They were great, even called me to make sure they had taken care of everything. Well done!

THE GEEK SQUAD WENT OVER A LAPTOP I HAD PURCHASED SEVERAL YEARS AGO, BUT NEVER USED BECAUSE I ALSO HAD A DESKTOP COMPUTER. WORKS GREAT - NOW I HAVE TO ADJUST TO THE LAPTOP.

The agents were so friendly hooked up my tv and Blu-ray with such ease. They definitely know what they doing . Answered all my questions. So knowledgeable.