Customer Ratings & Reviews

The installation of my TV and related components went pretty well. Geek Squad guys know their stuff. Happy to answer any questions with good explanations. Easy to understand. They went above and beyond in my experience. When they were done, they took away all the boxes. Little things like that.

The two squad members were very professional. Worked efficiently and quickly. When the T V was in place they set it up and instructed me how to access all the features. They made sure I was knowledgeable about the product and happy with everything.

THIS SET UP COULD NOT HAVE GONE ANY SMOOTHER. THE TWO GUYS WERE ON TIME AND HAD EVERYTHING READY TO ROCK IN IN A VERY SHORT TIME. OBVIOUSLY, THIS PAIR KNEW WHAT THEY WERE DOING AND WORKED WELL AS A TEAM. IT WAS SATISFYING TO KNOW THE DELIVERY AND SET UP FEE WAS WELL WORTH IT AND I AM CONFIDENT THE INSTALLTION WAS CORRECTLY DONE. GREAT JOB.

Frank and his partner from the Frederick, MD store were excellent. I had problems with the first TV I ordered - it never showed up and I couldn't get any confirmation about the status of the order from the Best Buy call center - even after repeated calls. Ended up cancelling that order, and placed an order for a newer model. Frank understood my frustration with the initial order, was apologetic for the way it was handled (or mishandled) - got the 2nd order delivered, set up, and made sure everything was functioning well. He then took the extra step to advocate for me with the store manger and got a reduction on the purchase price as a compensation for the mishandling on my initial order. This was above and beyond my expectation. Thanks Frank!! Much appreciated.

The geeks did a great job mounting our huge new tv. These guys brought in everything carefully, and were so knowledgeable about the devices. Super tidy, they also advised us of a hook up that was not necessary, and we were able to return that item for a refund. All works perfectly.

Had my tv put on a stand and had them hook up my sound bar to it. The team came and was so nice! Made sure everything was hooked up right and took all the boxes away! Would get them again. It’s worth it to ensure everything is correctly paired

Geek Squad removed my old Roku TV and installed my New 55 inch Roku TV. The picture sharpness is better than my old one. A lot more options to choose from for shows and movies. It is easy to go from one site to another. When they installed it there was a problem with the over the air antenna for local channels. One of the ports for plugging it in was not on the new model. No USB so I didn't get it to work very well. A different man came back the next day and adapted a phone charger to plug it into for power adapter and it worked. Thanks for completing the job and I am very happy with Geek Squad and my new Roku TV.

GC showed up right on time and did a wonderful job setting up & connecting up my new Samsung TV’s.

The Greek Squad were actually early came in set it up demonstrated how to program this particular model very courteous very professional very expedient was in and out in less than 1/2 hr happy I chose Best Buy Geek Squad...

Great TV for the price, My son purchased same TV and recommended it to us . Ordered it online, delivery was free and it arrived within a few days of my order. Picture clarity and sound are great . Easy to set up and navigate remote .

Our installer delivered the unit to our house, set it up completely, explained the remote control to us, and then carried away our old/dead HDTV! He worked quickly, talking with us as he worked, explaining this and that, and did his tasks professionally and courteously. What more could you ask for?

The agents had to carry the tv upstairs before unboxing and setting it on the stand and did a very careful job. They praised the stand we bought for it and offered suggestions on how to best use it. In addition, they connected a player, tested the remote, offered to connect to wi fi, and answered a number of our questions.

I purchased Geek squad because I'm not that great hooking up TV with all the devices nor did I want to carry the TV home. For $99 they did it all, efficiently and with a smile. Very nice guys who showed me how to get the best picture possible with the correct cables -- 4k, HDMI and optical.

The tech guy set up our smart tv and showed us how to use the controls. We have had the same tech guy on three occasions, and he is knowledgeable, friendly, and very helpful.

The Samsung 65” is a great tv with all options you would want. The Geek squad service was superior. They took time needed and when didn’t have an accessory, they had it on truck to purchase, and was super patient with install. Highly recommend.

The installation of my TV went very well. The installer was very helpful and very knowledgeable about my new TV and its many features. Again, excellent service.

The agent was so courteous! He helped install the tv, attach the sound board, and assisted me in learning how to install the apps on the smart tv.

I couldn't be any more satisfied with the Geek Squad service that was completed on December 16th. The two men brought my new replacement Insignia TV (which I love) up to the second floor and while one of the men took the TV that wasn't being replaced to their van the other man did a masterful and professional job of setting up my new TV and he didn't leave until he had taught me in detail how to go about using my new one. This was not my first time having the Geek Squad set up a new TV for me and each time I can honestly say that I have been very happy with both the results of their efforts and of course both TVs. I highly recommend the Geek Squad out of Best Buy for your product requirements and for their great work.

My Lg 60" tv arrived on time, it was connected and setup easily. They were professional and friendly and very knowledgeable. I am very pleased with Best Buys and our TV purchase, have purchased the extended service for no worries.

The technicians who came to install the television were very professional and respectful of me and my home. He was patient explaining how to access the features.