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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 331 Showing 6,601-6,620 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad TV Set Up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, friendly and were great at answering question we had. Great representation of Geek brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service from Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second Purchase of this TV. Have a 55” and now a 50”. Great TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery & installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV installation did have to be rescheduled but almost a week sooner so that suited me just fine! The Geek was actually a Geek Girl, not a guy & that impressed me. She was knowledgeable about my new TV, quick, wore her shoe covers inside and removed all the packaging material. And she was very personable & friendly. I have now bought a sound bar & requested her as the installer. I truly hope she can do it or I get someone as good - or almost as good - as Courtney for my upcoming installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional with setup - on time and very pleasant to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy geek squad is awesome! Very professional & Knowledgeable! Nick Leonard & his partner (I am sorry I do not know his name) were a great team. When they were unboxing the TV & connecting the TV their calmness & the communication & expertise between them were so smooth & totally awesome ! Thank you both !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Gentleman from the Geek Squad came over and set up my tv and player. They new what they were doing and were professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had additional equipment to finish the install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was done quickly. Had additional equipment to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV and connected it to all other components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great jog mounting the tv to our wall. A lot more to it than people realize as far as electrical aspects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic technician. Set up our TV expertly and swiftly. Knowledgeable and personable young man.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super tech

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with tech doing tv installation. Very efficient and polite and answered all my questions.. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JCG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Hisense TV was delivered by outside vender & not the Geek Squad on 12/29/22. Had trouble with the voice not matching the person speaking. Hisense helped one evening over the phone. Then the voice still wasn't working properly. Called Geek Squad and he came on 1/28/23 and is working properly now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the way to go for new TV setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the crew was knowledgeable, patient with us, did not rush to get the job done and leave. One tv involved a total of three tv's being rotated. Explained the new tv features. I would recommend Geek Squad for setting up tv's if you are the least bit unsure of where cables go for cable, DVR, BlueRay. Easy we like!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Expert!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad worker, Elijah, was terrific! He was so knowledgeable, had many amazing gadgets that helped with the efficiency of his work & worked very quickly. He explained to us how to operate everything very clearly & understandably.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super happy

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Delivery agent setup my TV quickly perfectly. Great Job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks...Everything in a Short time Span

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BOTH of the Geek Service Reps Were Fantastic in EVERYTHING they did on my TV set up along with the Sound Bar and Especially the PS5 for my Grandson...It was a Surprise for him...The WHOLE package...He Loved it and the Service Reps were THE BEST. Alex put my wifes 82" TV set up at the Lake a Few years ago...Thank You...Great Job....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    House

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team Work done All equipment up and working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad experience was great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both installers arrived on time and did an excellent and professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv perfectly!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service setting up my tv and hauling the old one away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Through and Knowledgeable

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were amazing. Kind, courteous and very knowledgeable.

    I would recommend this to a friend