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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 332 Showing 6,621-6,640 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad team outstanding!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! Professional, polite, patient, and extremely knowledgeable! Without the Geek Squad, I would still be wrestling the television and it’s extremely heavy stand out of the box. The LG TV purchase was an investment and the Geek Squad showed it respect as the unboxed it, put together and placed it on our entertainment console. Can’t say enough wonderful things about Geek Squad and the pleasant experience we had because of them!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installers were great, they discussed everything and options had no problem with them. They respected my home and items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is very knowledgeable on tv installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job connecting the TV and peripherals, and explained using controls in a manner we understood,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good service by Geeek Squad , They exactly know what to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowldgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked on the TV with efficiency. They were very knowledgeable and made sure I knew how to operate the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Every Penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen were in & out in a flash. They explained my new television and its features. Which was greatly appreciated since manuals are no longer included. They explained shortcuts and programmed by television according to my wishes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    'The Patience of the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who set up my new LG was courteous and patient. After completing the installation and the cable hookup he showed my how to use everything. He called the next day to see if everything was working properly and if I was experiencing any difficulty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad ROCKS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My person was very pleasant and super knowledgeable. Set the tv up really fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sons TV and that meant alo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent went out of hi s way to help my son,he is in a wheelchair and not able to do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my sound bar, TV, and connected all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was excellent and made sure everything good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Toby the tech was amazing! You don’t pay him enough. He made sure it was properly connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new TV..... Looks great and has a sharp and clear picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only store for electronics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lovely tv great picture, great price, the only place I would buy a tv from

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was thorough in that he explained the operation of my new set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was set to the wrong settings to begin with.....Tech set everything as it should be so I could have the best sound and picture.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My TV was installed quickly and very professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up the TV and it worked fine until I went to turn it on again and I discovered I had to use the TV remote and the Dish remote to watch live TV, this is a real pain and makes me wonder why I choose this service. All the other TV's I have had will work with the Dish remote. I talked to a member of the Geek Squad and they said the problem was with the Dish remote. I doubt this very much because the Dish remote will everything on the TV but start the live picture. The ROKU home screen comes on with the Dish remote and the only way to watch TV is to use the TV remote, a real pain. I think the service is not of much value

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome work guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who came to do the setup were polite, professional and explained everything in fine detail. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with our install. Very professional job and explained everything to me . Showed me how to us controles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    provided step through instruction and advice in addition to answering any questions

    I would recommend this to a friend