Customer Ratings & Reviews

The Geeks installed a 65" Sony A90J in our bedroom, getting everything up and running. The 60" TV replaced by the Sony was moved to our sunroom, where it displaced a 2006 46" Sony XBR. The Geeks were very accommodating, helpful, and personable. They took the time to explain that which required explaining. I look forward to working with the Geeks should I need their assistance.

Hardware Technology and picture is very good. Picture quality on par with Samsung or Sony of similar technology generation. Beware of the operating learning curve. It is not intuitive. Although LG does provide access to some u-tube educational material. I have not decided if the Magic Remote is a plus or a minus. After living with one Logitech Harmony remote for my entire system for 7 years, LG and the Magic Remote has me back to three remote controls for different components. I know that there must be some way to get some magic out of the thing. Just don't want to have to sign up for college to learn how.

Very happy with the installer. He came on time and installed my TV and answered all my questions. Thanks Best Buy

Agent unboxed and set up my TV explained how to operate and answered all my questions.

Charlie K was the best technician I have ever had he went above and beyond to make sure everything was working properly. If for some reason, I ever need a technician I will ask for him only.

Geek Squad delivered and installed the TV set without a hitch. If you don't use Geek Squad for installation you're making a huge mistake.

Great service and delivery. The guys were so pleasant and helpful. It was a great experience!

Agents arrived on time, completed set up as required and took away old tv as expected

Agent was prompt and courteous. All devices connected. Very happy with the service.

The setup team were great. They were friendly, professional and knew exactly what to do. Helped me with all of my questions.

The agent connected the new TV quickly and made sure it was all working properly - well done!

Set up was quick and fast, very friendly tech didn't leave until all my questions were answered.

I am always happy with the Geek Squad services. I renew my TotalTech services every year. The services are always excellent. They have always been available and so helpful. I am 74 and a widow and can always get help by phone rather than having to drive to the store. The installations have always been wonderful.

The techs were on time explained everything as they went along neat and tidy installation very happy with my instalation

I thought they did an excellent job with the replacement.

The two guys did a awesome job of getting everything set up and running. They were very helpful in explaining how to use the remote for the tv

Best Buy Installation Technician Dustin on 7-13-23, installed our Best Buy Home Theater System and fine tuned all the components. He also advised us on how to use them all. He was very articulate, knowledgeable, and patient with us. MANY THANKS DUSTIN!

The guys were professional, answered my questions and set up the tv quickly and efficiently.

Well we are not fine yet. Something to do with Samsung being down at the time of set up. They are coming back Sunday to finish

The Geek Squad were knowledgeable, professional and efficient in setting up my new system consisting of TV, DVR, and Receiver, and made sure that the installed speakers worked correctly.