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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18767 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 334 Showing 6,661-6,680 of 18,767 reviews
  • Rated 5 out of 5 stars

    tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents set up my tv expertly and demonstrated the use of it to me they were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad (Johnny Castillo) dis an excellent job, making sure was correctly setup and made sure the cables with hiddent in the back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is very knowledgeable on tv installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent was prompt & knowledgeable, he instructed me on all the features, he also took away the empty box. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55 inch TLC Roku

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents del,Ivered, set up TV, programmed remote, and took away old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsungs Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were kind, caring and very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad had the TV Setup in no-time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my two TV's connected and set up in no time, and had my favorite shows by the end of the day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad installed my TV & DVD player Quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel and Marcello were professional and knowledegable and offer helpful hints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A job well done, geek squad well knowledgeable in their job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squads awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were awesome they help set-up the TV and show me how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived as scheduled, efficiently unpacked and set up both 77" OLED Samsung and soundbar. We were very satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast, but needed instructions to do it myself !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial set up was good, but afterwards I had trouble. It would have been perfect if the technician could have left the instructions for me to do it myself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians were very friendly and efficient and solved a problem on the spot regarding connection of my sound bar

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very convenient and solid work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took kind of a while before I could get an appointment for the install, but the install itself was great. The guys were professional, quick, super skilled, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very good at their job, explained everything we needed to know and fast, too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Work performed as expected from Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service provided was very good with new TV set up without problems and it works as expected. Old TV was hauled away and squad members were professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, efficient and thorough job of setting up TV. Great job explaining features and answering questions. Definitely worth the fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job, very professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciated that they installed and set up everything and explained what they did, why, and how to operate it correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great , congenial service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was promptly on time, very professional and provided many insight into operating the equipment. Couldn't ask for more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy Tech's are the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Techs did outstanding job installing my tv. A little pricey but he was good.

    I would recommend this to a friend