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Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 337 Showing 6,721-6,740 of 18,776 reviews
  • Rated 5 out of 5 stars

    Brad is my Hero!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best comprehensive service in all respects! I am so glad I opted for this package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered the tv on time on the same day, great service, and they left with the tv running perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs. connected the tv and showed me how to operate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a fast and professional job installing the TV. It would have taken me several hours to figure out the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blake

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and helped me through the whole process. I am satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best buy guys were so polite and helpful, Set up my new TV and programed it too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two gentlemen showed on time and quickly installed everything and stayed quite awhile to explain everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new TV and needed help getting it set up. They did a great job abd I truly appreciate the help. Technology is a struggle for me. He set up my Netflex and was very professional. I love being a member of Best Buy. They help me a lot, with my personal computer. It's a piece of mind knowing they will help me!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounting of TVs in your home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad really knows their craft. The TVs were mounted quickly and efficiently. I learned quite bit about mounting TVs, viewing angles and sound bars during the time that the GeekSquad was at my house. A great experience overall!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficiently connected new TV and new Apple TV together with cable box and DVD player. Provided excellent tutorial on how to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately tv didn’t fit on our stand and had to be returned. Michael was extremely patient and helpful in selecting a new tv and rescheduled our delivery and setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad experience was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both installers arrived on time and did an excellent and professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our geeks did a great job explaining how to use this TV, were patient with the questions we asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were excellent and they did all to be expected and more.never seemed rushed and did a really great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek came and installed my tv and sound bar in minutes. Hi was professional and very knowledgeable of the products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my wi-fi upgrade quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents worked carefully and explained the process and the proper use of the new equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are glad we chose the geek squad. They were punctual and polite. They worked well with each other and cleaned up after.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow Super easy . I would have them do itv again. Very clean, fast, very polite,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Painless installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up everything and showed us how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for Guy hooked it up for me nicely

    I would recommend this to a friend